Maged Mamdouh

Achievements and responsibilities:
• Create and maintain the vision and strategy for the Sales Program
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Seek out new business opportunities visits to new projects sites, MEP companies and main contractors.
• Send the company profile to the new clients in order to establish a new business and professional relationship with them.
• Making cold calls to the client and fix the date of the meeting.
• Attend meetings with the procurement managers and have further discussion with them about our company products.
• Respond to clients request for quotations
• Prepare material submittals and Arrange sample boards and deliver them to site and MEP Companies.
• Prepare quotations and send them to the procurement departments.
• Follow up regarding the quotations and mails sent earlier.
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Receive LPOs and take an action accordingly.
• Request the required material from the factories.
• Follow up regarding the requested materials by the procurement managers.
• Send Delivery reports and proforma invoices to the procurement and account departments once the materials are being delivered to site.
• Submit credit invoices to the accounts departments of the MEP companies
• Follow up with the accounts managers regarding the pending payments.
• Collect cheques from The MEP companies
• Attend meeting with existing and new consultants in order to establish a new business relationship.
• Reply to consultant comments on material submittals
• Meet the electrical engineers at site to collect new inquiries, Drawings and bill of quantity and discuss the client requirements.
• Attend Light Exhibitions to have an idea about other companies products
• Send the sales report to the marketing manager on daily basis
• Attend monthly sales meetings with the manager director.
• Provide trustworthy feedback and after-sales support.
• Keep my records of sales, revenue, invoices etc.
• Provide training to the new employees.
• Consistently met or exceeded all monthly and yearly sales goals

Achievements and responsibilities:
• Seek out new customers/business opportunities with new and existing Customers.
• Make sales calls and visits to customer joineries and wood factories on a regular basis.
• Establish customer relationships in order to grow profitable sales.
• Introduce and demonstrates new products to assigned customers.
• Follow-up on all received LPOs to assure that the customer is being serviced.
• Follow up on all the outstanding payments with the customers and collect the ready cheques.
• Report competitive conditions and feedback from customers to management.
• Attend product training classes with the operations manager to develop better product
Knowledge.
• Complete sales call and expense reports on a timely basis in accordance with the company policy.
• Fulfill customer needs for current catalogues, company profile, product pricing, etc.
• Implement a sales plan to support sales and profitability goals.
• Coordinate customer returns on a timely basis.
• Inform customers of all relevant company policies, procedures and rules.
• Report customer comments and complains to management.
• Perform other duties as instructed or required to successfully complete the job.

Achievements and responsibilities:
• I led the sales team to a 10% increase in sales closing ratios in the first four months as store manager, increased sales by 30% during the first year by providing exceptional customer service and establishing quality.
• Motivated employees to meet sales goals.
• Consistently met or exceeded all monthly and yearly sales goals
• Supervised all daily operations of a full retail store and for the maintenance as well .
• Created a strong visual appearance of the showroom by effectively executing merchandise plans and strategies and Ensure that all the displayed items are neat and tidy all the times..
• Make sure that the window and the showroom displays are according to the company standards by coordinating with the Marketing department.
• Manage and order new models stocks.
• Recommend new advertising strategies to the head office and to the marketing manager.
• Ensure that the customer orders are met at the earliest times possible.
• Ensure that all Customers are extended to a highest level of customer service at all times.
• Dealing promptly with all aspects of customer complaints with exchanges, customer compensation, home damage and overall customer satisfaction.
• Coordinate with the customer service in order to resolve queries.
• Provide accurate advice regarding colours and suitability of the selected products by the client.
• Ensure daily banking is reconciled and banked accurately.
• Send the Financial reports to the head office on Daily/ Weekly/ Monthly/ Annual basis.
• Produce a monthly report covering objectives set, results achieved and sales performance.
• Monitor, analyse and report sales trends.
• Conduct trainings for the new staff.
• Ensure attendance, individual and team performance are effectively Managed.
• Prepare the weekly and monthly staff schedule Ensure adequate cover for staff break times / holidays/ absence.
• Plan and monitor Employee Development and training to achieve better performance
• Maintain a safe and healthy working environment, ensuring that all occupational and health and safety guidelines are met, including lifting, safe storage and disposal of paints.
• Be present in the showroom in case of any emergency.
• Maintain good relations with the nearest shops and monitor the competitors’ activity.

Achievements and responsibilities:
• Provide high standard of customer service.
• Define Customers needs and suggest items that meet their requirements.
• Contact the customers by phone to inform them about the sales and the further deduction dates and explain to customers our product offering.
• Up sell and assists customers by providing various information regarding the products to achieve sales target and i always met company's standards for monthly goals .
• Follow up with customer orders and Established delivery date based on company delivery schedules.
• Handle customer complaints and requests in line with the company standard procedure.
• Monitor daily sold items and fast moving collections and Ensure daily replenishment in the area executed and ensures full availability of products on the floor down to the style and colour level.
• Maintained assigned areas and assisted with keeping showroom attractive and neat

Achievements and responsibilities:
• Provided customer assistance involving selling, loading furniture, measuring, and answer customer’s questions and clarifications.
• Convince the customers to buy a new range of products.
• Coordinate with the customers who need decorating assistance; prepare sales agreements and warranty documents.
• Helped with the unloading and stocking of inventory before store opening
• Helped set up marketing displays before major buying seasons such as back to school and the holidays as Prepare signage for sale, further reductions and change the price tags.
• Handle customers complaints and Help in cash operations like balance payment follow up.
• Assist in maintaining store cleanness, set-up and Change display areas.

Achievements and responsibilities:
• Assess customers’ needs and provide assistance and information based on product knowledge.
• Assisted in stocking the shelves with new product and replacing product that has been moved during the course of the day to keep the shop presentable condition.
• Helped set up marketing displays before major buying seasons such as back to school and the holidays.
• Maintain the store cleanness and set-up.
• Prepare and fill up the sales report on daily basis.
• Handle returns of merchandise
• Comply with inventory control procedures.

Achievements and responsibilities:
• Ensure high level of customer satisfaction through the excellent sales service
• Welcome customers to the store and answer their queries.
• Make sure that the store is clean and tidy.
• Prepare the opening reports and Send the closing reports to the head office.
• Make sure that the display areas are fully replenished and well organized.
• Prepare for the stock takes and sales events.
• Assist customers in the fitting room.