Operations Manager
Mohamed Isa Contracting
Total years of experience :27 years, 4 Months
- Increased products variety offered by the company to cover customers different need by sourcing new vendors and negotiating favorable contracts.
- Reduced cost by negotiating prices with suppliers
- Enhanced company operations, improved process efficiency and decision making by upgrading technology systems across all company departments.
- Boosted delivery and management of projects, maintenance contracts, orders and accounting by developing and moving to IT database system.
- Monitor employee productivity and optimize procedures to reduce costs.
- Supervised completion of financial paperwork and tracking reports.
- Oversaw inventory of supplies and materials, ordered spare parts and new Lifts, price negotiation with suppliers, scheduled monthly maintenance and repair for damaged Lifts.
- Reduced number of mistakes exponentially by implementing standardized processes for taking and entry of order specifications, reviewing projects technical drawings, invoicing, and projects delivery.
- Establishes long-term technology network objectives, plans, and policies, maintaining alignment with organizational goals and objectives
- Safeguards operational efficiency and prime functionality with effective management of the IT infrastructure department’s operational planning, project planning and allocation of resources
- Enhanced security, reduced downtime, and decreased the incidence of spam in electronic communications by 60% via completion of a project to upgrade IT infrastructure, mail security, spam filter and virus control systems (Websense Security Suite & Trend Micro Enterprise Security Suite) and development of detailed strategic backup and disaster recovery plans
- Minimized downtime and improved security by enhancing availability of ERP system (Sage Line500) to three branch offices by creating site-to-site VPN connections between the main office and three branch offices utilizing Cisco devices
- Directly influenced revenue by skillfully managing and updating the company’s website to display the latest available product line
- Increased client satisfaction while reducing average handling time of service calls with development and deployment of a series of strategic process improvements
- Enhanced service quality by controlling a safe stock level of frequently used spare parts in the warranty process based on business analysis identification of trends
- Managed Pre-sales support of IT solutions (Watchdoc print management solution), including analyzing customer’s environment to discover the actual needs and best solution to fulfil these needs and to provide final proposal.
- Enhanced service quality and control with development of a database to control warranty processes throughout the Middle East from receiving a service request through ordering spare parts, shipping parts to service partners, closing cases, and claiming costs
- Safeguarded the delivery of on-time, within budget IT projects that achieved client specifications by measuring and monitoring development progress at critical benchmarks and maintaining effective communication with key stakeholders, intersecting organizations, and other project managers.
- Successfully oversaw completion of a large-scale project focused on installing high-speed document scanners and an updated archiving system in all branches of the National Bank of Bahrain.
- Optimized search methodology and improved service team productivity with the creation of a digital library for Canon service manuals and technical service bulletins from existing hardcopies.
- Streamlined operations and drove efficiency by leading a project to implement a new ERP system, Workshop Management System, and Point of Sale (POS) System, including installation of all servers, network infrastructure (LAN/WAN), and VPN in the main office, service center, and three showrooms.
- Directly improved service team and sales team productivity by designing and providing training sessions covering IT solutions and knowledge.
- Managed Pre-sales support and designed complete proposals for Canon Networked Photocopiers, Document Archiving system and Document management solutions like ADOS, Canon iW, UniFLOW, SecurePrint, FormScape, IBM-Host connectivity, Canon SAP Enabler, CanoFile for Windows and CanoBureau Workgroup.
- Evaluated and recommended purchase of computers, network hardware, and software vital to optimizing productivity and organizational efficiency.
service engineer for "minolta" copiers and "Rowi" digital copiers
service engineer for the cummunications equipment in the watch tower, and the central office.
Telecommunications and electronics engineering.
