Hotel Manager
Boudl Hotels and Resorts
Total des années d'expérience :24 years, 4 Mois
• Leading guests satisfaction through all communications channels as well as through the third-party booking web (achieving 8.8 out of 10 for Booking.com and 4.6 out of 5 for Expedia).
• Implementing the HACCP program in the kitchen as it was not currently in place.
• Achieved above 8.6% incremental profit from the set budget during the Covid-19 crisis since 2020.
General Manager for the Resort a unique one type of property considered as on of the best diving spot in the Red Sea, having the best hotel award in Holidaycheck & booking.com 2015/16
Looking after the property from all aspects through coaching HOD and the team to reach our set goals
• Enhancing Rohanou Beach Resorts position from 48th to 5th among 126 properties within the district.
• Minimize team turnover by 10%, resulting in a 1.7% turnover rate for the entire property.
• The hotel was able to successfully obtain an official license for 4 stars instead of 3 stars.
• Upgrading the buffet kitchens capacity by 100% to serve 200 guests instead of 95.
• The GOB increased by 17%, leading to a 36% increase.
• Implementing PMS and BMS systems in the property, upgrading them from a manual basis.
309 Keys inventory
Brigade of 57 Team Members / 5 Managers
Looking after & Involved in all related front office operational requirements. ( Executive Floor, Airport Services & Transportation, Recruiting, team building, training, investigations & disciplines, managing operation, financial aspects, budgeting, guests services & CRM, Quality Insurance audit, Salt )
• Developed departmental scores in Salt at Hilton Doha, resulting in a 9% increase and a 4% increase in upsell revenue, exceeding the set budget. Rooms Division staff turnover
407 Keys inventory
Looking after the entire Front Office Operation, Butler services, Club Executive, Concierge & Guest Relations & Airport Services Meet & Assist, Transportation department. as well as working closely and involved with HK & Laundry Operation beside the related financial & resourcing responsibilities for the Rooms Division Department. (Quality check, projects, training, analyzing, House Keeping, decision making, assessing & evaluations, team building, budgeting, all related financial aspects for rooms division, service excellence & guests satisfactions …. Beside day to day routine operation).
• Developing a GOP score of 8.5% YTD.
• Managed the departments P&L YTD, achieving a 11% increase in room profitability over the set budget.
• The hotels organized and high-quality operation has made it an official property for Amiris official visits.
350 Keys inventory
Looking after 55 colleagues, 3 assistant mangers and AFDM,
Involved in all related front office operational requirements.
( Recruiting, team building, training, guest service, investigations & disciplines, managing operation, financial aspects, budgeting, guests services & CRM, Quality Insurance audit, Salt )
• Replacing the old system with the migration of OQI-PMS.
• Creating a program to empower the Rooms team project that was assigned by GM and DO.
• Developing the job description for guest relations and concierge to impact the new role while implementing the lobby ambassador role.
• 2 years in a row, achieving a quality assurance of 94%. And The Rooms Department at PricewaterhouseCoopers _PwC has had the best auditing score for 2 years.
• Upselling revenue achieved a 13% increase compared to 2008 revenue.
• We exceeded the budget by achieving an 89.8% LQA (Leading Quality Assurance) score and 88.9% departmental profitability year to date in 2009.
• With the coordination and support of the Sales and Reservation Team, I have been able to drive room revenue by 5.5% beyond the budget year-to-date
• For attaining the highest standards in grooming, telephone standards, product knowledge, and departmental training, the Best Department Award 2008 was awarded to me.
200 Keys inventory - opening team
All related aspects for FOM & FO operation ( Team - Guests - quality checks- Budgeting- operational needs ) as well as Reservation Department
Looking after 48 team member 2 assistant department head & assistant managers
275 keys inventory
Looking after FO operation dedicated to day to day operational needs to insure and smooth operation up to quality assurance standard as well as team coordination and welfare activities are looked after among FO team, beside interviewing & appraisals
398 keys inventory
Looking after FO operation dedicated to day to day operational needs to insure and smooth operation up to quality assurance standard as well as team coordination and welfare activities are looked after among FO team, beside interviewing & appraisals
Running the roll of night manager with all related aspects
Specialist in developing individuals moral and activities, as well as involved in creating the correct positive environment and surrounding for groups work places