Magid Hassan

• Reviews the utilization of applications and sets the standards for the section and manages the supervisors to optimize the teams performance.
• Reviews the progress of work being managed by each section under own purview on a regular basis to recommend ways to improve or correct performance if necessary.
• Contributes to the preparation of the section budget and ensures that the activities within this section are implemented and processed as per the assigned budget.
• Ensures the availability and consistency of end user documentation and user manuals to support internal technical users and end users as well as providing approvals as a final level 2 Confidential.
• Discusses work progress and obstacles within the area of work/specialty by responding to straightforward queries and escalating where necessary to provide practical levels of support and guidance.
• Interacts with management and staff to provide technical assistance for the continuous improvement of IT solutions.
• Stays ahead of current industry trends, remaining diligent about Information technologies updates and bringing prior industry/technical knowledge to benefit the company.
• Identifies the need for change and fosters a climate where subordinates generate suggestions for change to maximize the performance of the department and make the organization stronger.
• Ensures that IT employees work collaboratively with business and third-party partners to meet strategic objectives.
• Develops new processes while driving automation everywhere to increase productivity.
• Epicor ERP Implementation & Support (Functional - Technical) - Finance Module - Sales Module - WH - Manufacturing Module

·Led the successful implementation of a new ERP system.
·Developed and executed a digital marketing strategy that increased website traffic by 30% and generated 10% more leads.
·Managed a cross-functional team of developers, designers, and business stakeholders to deliver a new e-commerce platform on time and within budget.

• Utilize CRM tools to track and report on sales activities, performance metrics, and revenue growth.
• Attend industry events, conferences, and workshops to stay updated on the latest trends and build a professional network.
• Negotiate contracts and agreements with clients, ensuring mutually beneficial terms and successful closing of deals.

• Reviews the utilization of applications and sets the standards for the section and manages the supervisors to optimize the teams performance.
• Reviews the progress of work being managed by each section under own purview on a regular basis to recommend ways to improve or correct performance if necessary.
• Contributes to the preparation of the section budget and ensures that the activities within this section are implemented and processed as per the assigned budget.
• Ensures the availability and consistency of end user documentation and user manuals to support internal technical users and end users as well as providing approvals as a final level 2 Confidential.
• Discusses work progress and obstacles within the area of work/specialty by responding to straightforward queries and escalating where necessary to provide practical levels of support and guidance.
• Interacts with management and staff to provide technical assistance for the continuous improvement of IT solutions.
• Stays ahead of current industry trends, remaining diligent about Information technologies updates and bringing prior industry/technical knowledge to benefit the company.
• Identifies the need for change and fosters a climate where subordinates generate suggestions for change to maximize the performance of the department and make the organization stronger.
• Ensures that IT employees work collaboratively with business and third-party partners to meet strategic objectives.
• Develops new processes while driving automation everywhere to increase productivity.
• ERP SAP Implementation & Support (Functional - Technical) - Finance Module - Sales Module - WH - Manufacturing Module

• Network Administrator in Field Offices & Country office.
• Network Administrator in CO
• Implementation of internal IT procedures, administration of e Fronts communication and network infrastructures
• IT contact point for end-users and local providers
• Monitoring and administration of the local servers and systems (DC, ADC, VPN, Fileserver, SQL, Oracle)
• Administration of the VOIP phone system
• Support and training the users workstations in the 4 offices.
• Users account management
• Backup management
• Creation and management of the testing and projects environments
• Data management
• Maintaining and troubleshooting the network problems in the branch offices and head office.
• Training of clients IT teams for application IT management
• Maintenance of system tools on clients equipment (OCS, antivirus, GPO…)
• IT Helpdesk Support for post-sales activities and pre-sales, level 1
• Recommendations for improving the IT infrastructure and routine configuration and installation of IT solutions.
• Assistance in execution of ongoing and future IT projects in relation with HQ