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Magnus SR Svensson, Operating Partner

Magnus SR Svensson

Operating Partner·Netcom Global Partners

Japan

Master's degree, Industrial Engineering and Management

Work experience

Total years of experience: 28 years, 8 months

Operating Partner

February 2019 - Present

Netcom Global Partners

Stockholm, Sweden

I found this job using Bayt.com

February 2019 - Present

 Telecoms industry Program/Project management engagements for global telecommunications consultancy.
Company industry:
Telecommunications
Job role:
Information Technology

Senior Project Manager-IT System

October 2017 - April 2018

OOREDOO Oman

Muscat, Oman

October 2017 - April 2018

 Senior PM in the CPIM Department . Managing all large-scale (>1, 500 MD’s) and complex IT Projects across the Company.
 Defining master project plans, follow- up on critical projects issues, preparing required regular status reports and presentations to top (ExCO) management.
 On weekly basis for all Critical Projects: Prepare and execute SteerCo’s, present Critical Project Status and Capex/Opex requests for ExCo.
 Responsible for managing all the various project teams and multiple Vendors and drive cross functional Deliverables.
 Project Governance, Project planning and managing all details of the overall IT Programs including Financial Management.
Company industry:
Telecommunications
Job role:
Information Technology

Program Manager

June 2016 - September 2017

Liberty Global Plc.

Netherlands

June 2016 - September 2017

-Managing a LGI T+I Top 30 multimillion EUR Pan-European IT project within the Customer Experience domain (CEX).

- Customer Troubleshooting Application, roll-outs (JIT, UAT, Go-Lives) with 2-3 releases per year across 7+ countries.

- Managing the vendor, delivery teams and all other internal LGI project stakeholders, Roadmap and Overall Planning.

- Responsible for Budget requests and Financial Control, risk management and progress reports to senior management.
Company industry:
Telecommunications
Job role:
Management

Senior PMO Manager

February 2015 - May 2016

ZTEsoft Technology Co, Ltd.

Netherlands

February 2015 - May 2016

- Hired by the China HQ to implement the PMO function and associated processes.

- Responsible to set-up and operate a world-class PMO function and governance for a 5 year Telco Business transformation program (50 MEUR+).

- Supporting all PMO related processes jointly with Customers multiple PMO Managers.

- Responsible for ZTE MS SharePoint implementation, Management reporting, RAID logs, Project Cost Management.

- Chief Architect of producing the Customer -Vendor contract, set-up governance and project managing the completion interacting with ZTE and Customer stakeholders and Customers various PMO staff and SME’s. Contract signed-off on time.

- Member of the ZTE Program leadership team and reporting to the Program Director.
Company industry:
Telecommunications
Job role:
Management

Program Director

October 2013 - August 2014

Orange Moldova

Moldova

October 2013 - August 2014

- Program Director for a MEUR 10+ Key Business transformation based on a Convergent Billing System implementation.

- Established and lead the PMO to an advanced state, managed the high Project Assurance requirements from Orange Group, put the program status in order to get green light from Orange Group Investment committee.

- Finalized the contract negotiations with vendor, and managed Stakeholder Management within the Orange Group.

- Reported to the Orange Moldova CEO and Orange Europe CIO. The Program had a very high visibility on Group level.
Company industry:
Telecommunications
Job role:
Management

Senior Project Manager,

March 2013 - July 2013

MTN Afghanistan (Ericsson Afghanistan)

Afghanistan

March 2013 - July 2013

- Appointed to manage a multimillion dollar Convergent Billing Project for the largest mobile operator in Afghanistan.

- Set-up project management governance with the vendors (Ericsson and Tecnotree) and MTNA Management in order to get the project back on track (reporting, stakeholder management, risk management, project meetings).

- Managed the local Billing Department to finalize all requirements, HW specifications and required project documents.

- Reporting to the CIO.
Company industry:
Telecommunications
Job role:
Management

Senior Customer Project Manager

March 2012 - September 2012

Ericsson Egypt

Cairo, Egypt

March 2012 - September 2012

- Total Project Manager for a key project for Ericsson in the RMEA region. Overall responsibility for managing a MBC (Mobile Broadband Charging) project comprising 3rd party system integration of 12 3PP’s) in a multi-vendor customer network environment for an E2E 3GPP standard based OCS swap-out based on Ericsson Charging System 5.1 for one of the major mobile operators in Egypt.

- Managing a team of 35 project staff including consultants, subcontractors and Ericsson support organizations
worldwide.

- Driving the technical solution Design phase under extreme time pressure. Integration and Data Migration.

- Due to the nature of the project, Stakeholder management and frequent reporting/Steering Committee Meetings (up to
CXO level) to satisfy both Ericsson and Customer critical to the success of the project.
Company industry:
Telecommunications
Job role:
Management

Project Director West Africa

February 2008 - October 2011

Huawei Technologies

Nigeria

February 2008 - October 2011

* Project Director for Software Company Division covering 14 countries in the West Africa Region.

* Project Manager for MTN Nigeria IPCC (Call Centre Solution) project and Etisalat IN&VAS Project

* Project Director for Etisalat Nigeria overseeing all software project deliveries and opportunities.

* Project Manager for Huawei’s first overseas BI System implementation (Vodafone Ghana).

* Supporting West Africa with PMO, Pre-Sales and recruitment.

* Overseeing critical/major new and existing software projects across the West Africa Region.

* EOT Director for Etisalat Nigeria.
Company industry:
Telecommunications
Job role:
Management

Senior Project Manager

August 2006 - August 2008

Norconsult Telematics SA

Riyadh, Saudi Arabia

August 2006 - August 2008

* Working as Senior Project Manager for a large-scale Billing (Geneva) and CRM (Siebel) project for the Customer, STC (Saudi Telecommunications Company), the biggest GSM Operator in the Middle East.

* Member of the Senior Project Management Team, interacting with the System Integrator and subcontractors in all project management areas.

* Deployment Manager covering Deployment. Testing, Training, IS, Change Management and Operations for 10K end-users kingdom wide.
Company industry:
Telecommunications
Job role:
Information Technology

Director Customer Care

August 2005 - June 2006

Afghan Wireless Communications Company (AWCC), TSI USA

Afghanistan

August 2005 - June 2006

Brought back to Afghanistan and the company to stream-line the Customer Care Division and save costs. Managed the entire Customer Care Division nationwide (6 Department/300+ staff) with only local staff.

* Heavily involved in the Billing System upgrade, Fraud Management, commercial and other projects.

* Driving several projects in the Customer Management, Subscriber Management and Technical/Commercial domain, reporting directly to the Senior Directors at the US HQ.

* In charge of recruitment, policies, Customer Satisfaction, Systems and all Customer Interaction for all Customer Segments.

* Reporting to the CEO and member of the Senior Management Team.
Company industry:
Telecommunications
Job role:
Management

Director Customer Services, Customer Care, Billing, Interconnect, International Roaming and Fraud In

February 2004 - August 2005

, Afghan Wireless Communications Company (AWCC), TSI USA

Afghanistan

February 2004 - August 2005

Headhunted to work for AWCC, the first and biggest GSM Operator in Afghanistan to head 10 departments and 200+ staff nationwide. Taking over a complex and non-productive organization to improve the entire Customer Operations function in a short time frame. Significant results in terms of streamlined processes, staff turnover, customer satisfaction and contribution to Sales growth. Reporting to the CEO and member of the Senior Management Team.

* Accountable for Customer Services (nationwide centres in all major cities), Customer Care (24X7 Call Centre), Subscriber Management, Revenue Assurance, SIM&Scratch Card Management, Billing, Interconnect, International Roaming and Fraud Investigation.

* Responsible for business process reengineering and implementation of new processes&support systems for billing (Pre- Paid/Post-paid), SIM/Scratch-Card Management. Subscriber Management, Revenue Assurance, Call Center, International Roaming launch, new CC&B System implementation.

* Responsible to recruit and manage an organization of 200+ local staff, expatriates and Consultants.

* Significant achievements reached after only 6 months in country and getting control of the existing organization; Launch of International Roaming, recruitment of senior staff, KPI Reporting implementation and Vendor Relationship Management.

* One of the key senior management members to support a rapid subscriber growth from 50KSUBs=> 250KSubs in 12 months only.
Company industry:
Telecommunications
Job role:
Management

Customer Operations Director

October 2003 - February 2004

Orascom Telecom Iraq (Iraqna), Baghdad, Iraq

Baghdad, Iraq

October 2003 - February 2004

Headhunted to work for Orascom Telecom, the largest and most diversified GSM Network Operator in the Middle East, Africa and Pakistan, in charge of establishing the Customer Operations function for a new GSM Operator in Baghdad (Central Region in Iraq). Headcount projected to reach 200 staff within 3 months of operation. Reporting to the CEO and member of the Senior Management Team.

* In charge recruitment and implementation of the following functions of the business; Customer Care (Call Center),

*Activations, Back Office, Customer Loyalty, Customer Relations, Training, Revenue Assurance, Business Processes and Billing Operations.

* Managed all recruitment, vendor relations and management reporting (internally and externally to HQ in Cairo) for the Customer Operations function working on a 12X7 basis in a high-risk environment in order to launch the Iraqna GSM network in a minimum time period (2-3 months from arriving to Iraq).
Company industry:
Telecommunications
Job role:
Management

Customer Project Director

December 2002 - March 2003

Equant Turkey

Iran

December 2002 - March 2003

Managed a MUSD 10 turnkey telecommunication project in Iran for the Iran PTT, consisting of building two Network
Operations Centers (NMC, Billing and Customer Care) for a nationwide ISP.

* Managed a team of 30 staff including Technical Project Management Group, Implementation and Delivery Group and 3rd parties' implementation teams.
Company industry:
Telecommunications
Job role:
Information Technology

Senior Project Manager

September 2000 - October 2002

Ericsson Poland SP. Z. o. o.,

Poland

September 2000 - October 2002

Project managed and operated a pilot customer management organization including management of subprojects for billing systems (Progressor), CRM (Clarify), Business Process Development (in ARIS/TOM/e-TOM) and Call Center (MD110 and Solidus E-Care) as well as in charge of recruiting the Customer Operations organization.

* Managed the Customer Operations Department for one year under a BOT agreement for an UK based Datacom Operator with 30+ staff and consultants building an organization to support the launch of 16 Datacom services within 24 months on the Polish Datacom market.

* Senior Project Manager Managed Services, Ericsson DIV Global Services, EMEA Region, Warsaw, Poland (Sep 2000-Jan 2001).

* Heading a Project for a one year 5 MUSD BOT contract to set-up and operate a world class Customer Management Division for a new Datacom Operator in Poland. Minimal supervision and support from the Ericsson organization as this was a pilot project for Ericsson worldwide.
Company industry:
Telecommunications
Job role:
Management

Regional Project Manager

January 2000 - June 2000

Nippon Ericsson K.K. (NRJ),

Japan

January 2000 - June 2000

Headhunted to Nippon Ericsson to manage H/W and S/W Projects in the Kansai Region for the J-Phone Kansai Group, JPG, Japan's 3rd largest cellular operator, including budget preparations, project planning and quality control.

The Projects were typically in the MUSD 5-10 and 20+ staff range.

* Initiated and managed a number of initiatives and business process improvements at the local Ericsson PMO.
Company industry:
Telecommunications
Job role:
Information Technology

Regional Customer Operations Director Asia-Pacific

June 1998 - July 1999

MILLICOM INTERNATIONAL CELLULAR S.A.

Singapore

June 1998 - July 1999

Managed the customer operations function in a matrix organization for 7 Mobile Operators (all Joint Ventures) across the Asia-Pacific and Africa, liaising with the Country Managers on performance, regional projects and cost savings.

* Headed business Process Reengineering (BPR) projects, best practices projects and in charge of the implementation of a performance reporting system (KPI's) and processes across the region.

* As a member of the Singapore Senior Management Team, charge of the monthly performance reporting, feedback and continuous improvements together with regional Operations Managers and Country Managers/CEO's, reporting directly to the worldwide COO.
Company industry:
Telecommunications
Job role:
Management

General Manager Customer Operations

June 1997 - July 1999

Pakcom Ltd. (Instaphone)

Karachi, Pakistan

June 1997 - July 1999

*Division Head for the Customer Operations function at a cellular (AMPS technology) Operator in Pakistan, encompassing customer services, billing, credit control&collections, subscriber management, Fraud Control and related sub-departments (call center, churn management, repair&maintenance etc.) and managing over 100 staff nationwide.

* Managed a Customer Operations Division with 5 direct reports and 100+ staff spread-out over three regions and 8 Branches in Pakistan, bringing the company to the "best of breed" operation in the Asia-Pacific region within 6 months after taking on the job.

* Built and managed the first centralized call centre with both outbound and inbound IVR support in all industry categories in Pakistan. Significant cost-savings, bad debt reduction and customer satisfaction achieved in six months only.
Company industry:
Telecommunications
Job role:
Management

Billing and Customer Care Manager

June 1994 - June 1997

Comvik International Vietnam A.B (Mobifone)

Vietnam

June 1994 - June 1997

*In my first professional job, from scratch organizing and setting up the budget and visions for the Swedish/Vietnamese Joint Venture's Customer Operations function for the next ten years after getting control of the existing Vietnamese business partners organization, business systems, processes and hidden agendas.

* In charge of setting-up and operating world-class customer operations Division together with the Vietnamese JV partner for the first foreign invested cellular operator in Vietnam.

* Leading a nationwide Billing&Customer Care System (BSCS) implementation project (Customer Project Director) throughout the project lifecycle, from requirement definitions, vendor selection through implementation, Data Migration, acceptance testing and start-up operation for a telecom operator in Vietnam. Interfacing with all departments of the Joint Venture, the system vendor's Project Manager+implementation team and the corporate internal resources at the HQ in Luxembourg.

* Leading a number of projects covering Interconnect Agreements, International Roaming, Fraud Management, handset repair shops, tariffs and customer services (Call Center, policies&procedures etc.).

* Managing indirectly 100+Vietnamese (and foreign) staff in a complex Joint Venture organizational set-up with documented achievements as one of the first expats in the start-up team prior to the cellular license was granted.
Company industry:
Telecommunications
Job role:
Management

Education

Linkoping University, Institute of Technology

January 1994

January 1994

Master's degree, Industrial Engineering and Management

Sweden

GPA (point): 4.4 out of 5

GPA (point): 4.4 out of 5

220 credits (normal. requirements. is 180 in 4,5 years ) in 4 4 years. Masters thesis conducted in Vietnam.

Skills

Management
Expert
Management
Expert
Project Management
Expert
Project Management
Expert
Asia Pacific
Expert
Asia Pacific
Expert
Large Scale Systems
Expert
Large Scale Systems
Expert
Billing
Expert
Billing
Expert
Billing
Expert
Billing
Expert
Customer Care
Expert
Customer Care
Expert
Project Management
Expert
Project Management
Expert
Multicultural Management
Expert
Multicultural Management
Expert
PMP
Expert
PMP
Expert
Management
Expert
Management
Expert
Asia Pacific
Expert
Asia Pacific
Expert
Large Scale Systems
Expert
Large Scale Systems
Expert

Languages

English
Expert
Swedish
Expert
German
Expert
Japanese
Intermediate
Vietnamese
Intermediate
Dutch
Beginner

Memberships

PMI

PMP

August 2002

SIL (Society of Industry Leaders)

Consultant

April 2003

MTP (Most Travelled People)

Senior Ambassador

July 2005

Training and Certifications

Certifications
Yes.
EPMI (Ericsson Prpject Management Institute), Stockholm , Sweden
Sep 2001 - Sep 2001

Hobbies

  • Travel
    Visited 95+ countries. Gold member and top 1,000 at www.mosttravelledpeople.com