Muhammad Zeeshan Qureshi

• Prepared Internal AML/CFT Policies and procedures along with the EWRA.
• Ensured the Risk base approach.
• Prepared and submitted Real Estate Activity Report (REAR) to FMU.
• Prepared and implemented KYC/EDD/EDD Procedures.
• Maintained Record as per regulatory requirements.
• Defined and Implemented Rules for ongoing monitoring of customers and transactions.
• Ensured Sanction Compliance ( ATA, UNSC and any other list as per guidelines of National and International regulatory authorities.
• Staff Training and Development on Compliance issues.

• Finance Crime & Compliance Management (FCCM) & Centralized Operations Control Center (COCC)
• Implemented and monitor internal control and compliance framework in liaison with the regional management team at the branches.
• Coordinated with SBP inspection team during their Inspection and monitoring of rectification of SBP observation raised in their inspection report.
• Reviewed and advise on High-Risk Customers Portfolio accordance to compliance requirement, AML/ KYC, SBP rules & regulation.
• Coordinated with branches for rectification of diarized audit findings and its submission to audit office for closure there off.
• Advised and assist branches within the region on implementing regulatory developments and other compliance issues or programs as approved.
• Coordinated with different branches for provision of information required to report Prompt Exceptions, STR, CTR, and other regulatory non-compliance, if any.
• Managed Top 100 exercise of the Bank.
• Monitored transactions and obtained documentary evidence from the branches of all disputed transactions to safeguard bank from potential ML risk.
• Visited branches as per Internal Control program 2021 to ensure that banking service standards are being followed as per compliance and regulatory requirements.
• Investigated and assess AML alerts Generated through FCCM to mitigate potential ML risk to the bank.

• Service Quality Portal & Complaint Request Management (CRM)
• Assisted and guided Branches that quality services are being provided to the customers aiming to reduce customer complaints and maximizing customer satisfaction.
• Provided timely and effective resolution of customer queries.
• Ensured branch operations are conducted in compliance with the banks’ applicable service quality standards Process.
• Established and maintained an effective internal control environment to deliver quality service.
• Visited branches to ensure that banking service standards are being followed as per compliance and regulatory requirements.
• Prepared Monthly Service Quality Rating Report of each branch for the Review of Service Quality Group.

• Core Banking Application (CBA) & Account Opening System (AOS)
• Achieved 100 % assigned Branch targets as per KPIs assigned by the Regional Executive Business Head.
• Managed budgets, allocated branch funds, and define financial objectives.
• Provided smooth and error-free services to customers and timely attendance of their complaints and queries.
• Ensured effective functioning of the branch with regards to the delivery of quality service including marketing/ sales efforts.
• Reviewed and identified performance improvement opportunities and updated processes where necessary.
• Monitored credit ratings of customers and ensure continuous improvement.
• Stay abreast of competing markets and provide periodic reports on its overall performance to Regional Executive Business.
• Managed the administrative affairs of the individuals in the branch.
• Approved accounts opened by Account opening officer only after proper reviewing of KYC/CDD/EDD formalities.

• Core Banking Application (CBA) & Account Opening System (AOS)
• Supervised all data processing activities at the branch; Responsible for opening and closing of branch and cash vault to start branch operations on predefined timings.
• Addressed customer issues and make sure the bank’s customer service meets required standards.
• Responsible for overseeing the bank’s administrative and operational staff and directs workflow between departments.
• Ensured inter-branch transactions are executed correctly and timely.
• Reconciliation of NBP general accounts NOSTRO / VOSTRO accounts.
• Supervised daily compilation and preparation of the Statement of Affairs and other periodic reports/statistics for Senior Management/regulatory authority.
• Account Opening as per KYC/CDD requirement.