مها عادل, Customer Success Manager

مها عادل

Customer Success Manager

Avetti.com Corporation

البلد
الأردن - عمان
التعليم
بكالوريوس, French Language and Literature
الخبرات
10 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 7 أشهر

Customer Success Manager في Avetti.com Corporation
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ نوفمبر 2017
Immigration Case Manager في Quebec Investment Consultation and Management Services LLC
  • الأردن - عمان
  • ديسمبر 2015 إلى أكتوبر 2016

• File visa applications on behalf of eligible immigrants and check case processing requirements;
• Translate various documents/web content as necessary;
• Research relevant sources to gather supporting information;
• Supervise and train support staff and assign tasks;
• Perform day-to-day administrative tasks including general clerical tasks;
• Work through custom made Content management system;
• Work with developers to assess any technical challenges in displaying the content;
• Work with content writers to create new content;
• Use SEO techniques to improve website visibility, in addition to managing company’s social media content.

French Freelance Translator في IFPO
  • الأردن - عمان
  • أكتوبر 2013 إلى يناير 2014

Translate project based soft documents (Excel) from Arabic to French.

English Teacher في Brighter Horizons Academy
  • الأردن - عمان
  • سبتمبر 2010 إلى يونيو 2012

Specific Duties

• Home room teacher for 1st grade;
• Teach American curriculum for 1st and 2nd grades;
• Teach French once a week for interested students;
• Perform all related duties assigned and participate in all social activities in school.


General responsibilities

• Teach assigned subjects to first and second grade students according to curriculum plan;
• Coordinate with other first and second grade teachers to maintain consistency in curriculum;
• Develop lesson plans and instructional ideas according to school standards;
• Motivate students to participate in various educational activities;
• Interact with parents to inform about their children’s academic progress;
• Create positive, structured, learning and safe environment for students;
• Develop and maintain student behavioral and discipline policies;
• Coordinate with other staffs to evaluate and enhance curricular programs for student academic excellence;
• Use different assessment methods to evaluate student progress, their academic strengths and weaknesses;
• Maintain accurate attendance and grade records for each student;
• Assist in planning and implementing school programs and other activities;
• Develop positive parent teacher relationship and promote parent teacher partnerships;
• Monitor student activities in school premise and ensure safety of every student in the classroom and school grounds;
• Attend educational training and workshops for professional growth.

Tele-Collection Assistant في Abu Ghazaleh Intellectuel Property
  • الأردن - عمان
  • نوفمبر 2008 إلى أكتوبر 2009

• Communicate with English and French speaking clients in the international regions that my area of responsibility is concerned with (France, Belgium, Countries of North Africa, Malaysia, Iran, and more);
• Answer clients’ questions and keep them updated with their financial status;
• Notify clients of delinquent accounts by mail and telephone to solicit payment;
• Follow up frequently for payment commitments;
• Maintain good customer relations.

الخلفية التعليمية

بكالوريوس, French Language and Literature
  • في University of Jordan
  • يناير 2008

Intensive French Language Course in France 2007 (CIEF) Centre International d’Études Françaises, Dijon-France A course in French Language (Level 4 out of 5)

Specialties & Skills

International Communication
Social Studies
Testing
Microsoft Office
Email writing skills
Computer Skills
Communication Skills
Internet
SEO - Social Media

اللغات

الانجليزية
متمرّس
الفرنسية
متمرّس
العربية
اللغة الأم

التدريب و الشهادات

Revision Techniques workshop /ELTeCS (تدريب)
معهد التدريب:
British Council
تاريخ الدورة:
April 2011
المدة:
2 ساعتين
Preliminary English Test (PET) (الشهادة)
تاريخ الدورة:
July 2009
صالحة لغاية:
January 9999
IELTS (الشهادة)
تاريخ الدورة:
March 2011
صالحة لغاية:
March 2013
Test d’Evaluation FranÇais (TEF) (الشهادة)
تاريخ الدورة:
February 2011
صالحة لغاية:
February 2013
First Certificate in English (FCE) (الشهادة)
تاريخ الدورة:
January 2010
صالحة لغاية:
January 9999
Human Resource Management (تدريب)
معهد التدريب:
Sight & Sound
تاريخ الدورة:
January 2010
Listening Beyond the Coursebook workshop/ELTeCS (تدريب)
معهد التدريب:
British Council
تاريخ الدورة:
February 2011
المدة:
2 ساعتين
Test Of English for International Communication (TOEIC) (الشهادة)
تاريخ الدورة:
November 2009
صالحة لغاية:
January 9999