HR & Admin Coordinator
Canaan Stationery
مجموع سنوات الخبرة :9 years, 5 أشهر
Developed, maintained, and updated comprehensive staff records.
Maintained and updated company policies and procedures.
Maintained and updated job descriptions in preparation for recruitment.
Coordinated the recruitment, training, and evaluation of staff.
Executed effective service endings for departing staff, ensuring compliance with internal and external regulations.
Processed staff requests for leave, salary certificates, and other related matters.
Managed a team of 10 agents, providing guidance, support, and training as needed.
Monitored call center performance metrics, such as call volume, response time, and customer satisfaction.
Prepared daily and monthly reports.
Determined the workflow, schedules, and procedures.
Prepared knowledge-based documents such as shortcut responses and frequently asked questions.
Supported suppliers in tender submission through phone calls, online meetings and personal meetings.
Guided buyers in tender creation.
Assisted the buyers in identifying the suitable suppliers.
Handled buyer and supplier queries via email and meetings.
Generated diverse reports on contracts, tenders, and suppliers.
Utilized platforms such as Ariba, OMP, SAP, CRM, and EDMS for managing supplier data and contracts.
Handled inbound and outbound calls, approximately 100 calls a day.
Assisted parents and teachers by effectively addressing inquiries over the phone.
Logged call details and customer information using CRM.
Answered customer inquiries and resolved customer complaints promptly.
Provided information and guidance to the team regarding departmental policies and services.
Prepared reports, including staff leave charts, call quality reports, team calendars, etc.
Monitored and evaluated employee performance and attendance to enhance team efficiency.
Trained new employees and ensured they were well-prepared to perform their duties.
Handled inbound and outbound calls, approximately 100 calls a day.
Answered customer inquiries and resolved customer complaints promptly.
Provided assistance to customers regarding their accounts, payment history, credit card transactions, etc.
Called customers to follow up when necessary.
Achieved daily and monthly targets by selling bank products and services at the end of the call.
Trained new employees and ensured they were well-prepared to perform their duties.