General agent in UK account
vodafone
Total years of experience :10 years, 0 Months
working as a customer care and technical support at Talkmobile ( UK account )
1. working as general agent
2. handle billing inquiries and discuss the billing information
3. handle technical issues for mobile phones and network
-Answering customer's inquiries.
-Answering driver's inquiries.
-email support
-Chat support
-phone support (inbounds and outbounds)
technical support for iOS devices
Working as Customer care and Technical support at SiriusXm Satellite Radios (Canadian account)
1) It is a Customer Service Position (general agent )
2) Handle Canadian customer's issues for the Satellite radios .
3) Handle inwards and outwards customers .
4) Selling companies products .
5) Handling the billing inquiries and discuss the billing information .
6) Non-pay Professional .
7) Handling any technical questions regarding the product
• Graduated from faculty of commerce Ain Shams University Cours: Soft Skills