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Maha Hassan, Operation and Marketing Manager

Maha Hassan

Operation and Marketing Manager ·Seamlabs Ventures builder

Saudi Arabia

Bachelor's degree, Electrical and Computer Engineering

Work experience

Total years of experience: 9 years, 4 months

Operation and Marketing Manager

February 2021 - Present

Seamlabs Ventures builder

Jeddah, Saudi Arabia

February 2021 - Present

• Successfully launching new features on time and meets customer needs, resulting in a 95% customer satisfaction rating.
• Implemented a new bug tracking system for the development team. Over the course of a quarter, the average time to resolve bugs decreases from 3 days to 1.5 days
• Implemented a new mentorship program for the engineering team. Over the course of a year, employee engagement scores increase by 20% and employee turnover decreases by 10%.
Company industry:
1348
Job role:
Information Technology

Operations Manager

February 2020 - January 2021

Seamlabs Ventures Builder

Jeddah, Saudi Arabia

February 2020 - January 2021

• Develop and implement efficient and effective processes for project management, resource allocation, and quality control
• Establish and maintain relationships with vendors, suppliers, and other external partners
• Improved KPIs by 20% through the implementation of efficient processes and risk management strategies
• Manage risk and ensure compliance with legal and regulatory requirements
• Drive innovation and continuous improvement initiatives to enhance the company's competitiveness and market position.
Company industry:
1348
Job role:
Information Technology

Growth Manager

November 2018 - January 2020

BUSINESS GROWTH INCUBATOR

Jeddah, Saudi Arabia

November 2018 - January 2020

• Conduct market research and analyze data to identify trends and opportunities for growth
• Work closely with startup founders and teams to identify key growth drivers, develop hypotheses, and test and refine growth experiments

• Achieved a 25% increase in revenue by identifying key growth drivers and implementing growth experiments
Company industry:
Business Consultancy Services
Job role:
Management

Account Manager

May 2017 - October 2018

PLEXUS CO-WORKING SPACE

Jeddah, Saudi Arabia

May 2017 - October 2018

• Increased member satisfaction and retention rates by 15% through the development and implementation of engagement
• Develop and implement member engagement programs, such as networking events, workshops, or wellness activities, to foster a sense of community and increase member satisfaction
Company industry:
Business Support Services
Job role:
Management

IT Support

June 2015 - August 2015

SISCO

Jeddah, Saudi Arabia

June 2015 - August 2015

IT technical support officers monitor and maintain the computer systems and networks of an organisation. You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person. ... applications support specialist.
Company industry:
Management Consulting
Job role:
Engineering

Education

King Abdulaziz University

June 2016

June 2016

Bachelor's degree, Electrical and Computer Engineering

Saudi Arabia

GPA (point): 4.48 out of 5

GPA (point): 4.48 out of 5

Electrical Engineering involves designing, developing and testing electrical equipment. Electrical engineers discover different ways to generate and control electrical energy. They work with every kind of device imaginable, from computers to cell phones to global positioning devices.

Skills

Management
Expert
Management
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Critical Analysis
Expert
Critical Analysis
Expert
Design Strategy
Expert
Design Strategy
Expert
machine learning
Intermediate
machine learning
Intermediate
databases
Intermediate
databases
Intermediate
marketing
Expert
marketing
Expert
market research
Expert
market research
Expert
sql
Intermediate
sql
Intermediate
mis reporting
Intermediate
mis reporting
Intermediate
qlikview
Intermediate
qlikview
Intermediate
windows server
Expert
windows server
Expert
system administration
Expert
system administration
Expert
web development
Intermediate
web development
Intermediate
ms project
Expert
ms project
Expert
mail
Expert
mail
Expert
servers
Expert
servers
Expert
computer hardware troubleshooting
Intermediate
computer hardware troubleshooting
Intermediate
order
Expert
order
Expert
hardware
Intermediate
hardware
Intermediate
supply chain management
Expert
supply chain management
Expert
negotiation
Expert
negotiation
Expert
planning
Expert
planning
Expert
operation
Expert
operation
Expert
problem solving
Expert
problem solving
Expert
procurement
Expert
procurement
Expert
operations management
Expert
operations management
Expert
logistics
Expert
logistics
Expert
Designing
Intermediate
Designing
Intermediate
Team worker
Expert
Team worker
Expert
office application
Expert
office application
Expert
Customer orientation
Intermediate
Customer orientation
Intermediate
Programming
Intermediate
Programming
Intermediate
Project Planning
Expert
Project Planning
Expert
Content Creation
Intermediate
Content Creation
Intermediate
Graphic Design
Expert
Graphic Design
Expert
photography
Expert
photography
Expert
art
Intermediate
art
Intermediate
web design
Beginner
web design
Beginner
digital marketing
Expert
digital marketing
Expert
logo design
Intermediate
logo design
Intermediate
marketing strategy
Expert
marketing strategy
Expert
mobile
Expert
mobile
Expert
marketing mix
Intermediate
marketing mix
Intermediate
AI
Expert
AI
Expert
Business Growth
Expert
Business Growth
Expert
Materials
Expert
Materials
Expert
Project Plans
Expert
Project Plans
Expert
Maintenance Engineering
Expert
Maintenance Engineering
Expert
Engineering Management
Expert
Engineering Management
Expert
Maintenance Management
Expert
Maintenance Management
Expert
Maintenance Planning
Expert
Maintenance Planning
Expert
Project Execution
Expert
Project Execution
Expert
Project Supervision
Expert
Project Supervision
Expert
MEP
Expert
MEP
Expert
Project Estimation
Expert
Project Estimation
Expert
Project Work
Expert
Project Work
Expert
Project Management
Expert
Project Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Key Account Management
Expert
Key Account Management
Expert
Administration
Expert
Administration
Expert
Business Development
Expert
Business Development
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Accounting
Expert
Accounting
Expert
Management
Expert
Management
Expert
MATLAB
Expert
MATLAB
Expert
Java
Expert
Java
Expert
PHP
Expert
PHP
Expert
Information Technology
Expert
Information Technology
Expert
Web Design
Expert
Web Design
Expert

Social profiles

Instagram
Instagram
instagram.com/meme_alsultan33

Languages

Arabic
Native Speaker
English
Expert

Memberships

IEEE

Member in Institute of Electrical and Electronics Engineers

November 2014

King Abdulaziz University, Saudi Arabia.

Member in The Focus Group of The Electrical Engineering

October 2014

King Abdulaziz University, Saudi Arabia.

Member in Pioneers Engineers Club

October 2013

Hobbies

  • Public Speaker
  • Information Technology, Designing, Fashion and Photography.
    Presentation