CUSTOMER SERVICE
Royal Jet
مجموع سنوات الخبرة :10 years, 7 أشهر
Staff management: providing and organizing training, conducting staff appraisals and performance reviews.
•Making sure all clients are fulfilled with our services provided
•Solving customers’ problems regarding the service and Crowd management and customer service.
•Ensuring continuous high standards of customer service - dealing with customer complaints and queries effectively and efficiently
•Achieving all performance objectives set by the company as well as initiating changes to improve the business by monitoring, analyzing and reporting on store and staff productivity
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
•Focuses sales efforts by studying existing and potential volume of dealers..
•Keeps management informed by submitting activity and results reports.
•Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
•Contributes to team effort by accomplishing related
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
•Directs visitors by maintaining employee and department directories; giving instructions.
•Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
•Maintains safe and clean reception area by complying with procedures, rules, and regulations.