Customer Relation Director
Abraj Misr
Total years of experience :25 years, 1 Months
• Main Activities
Launching the CRM program to communicate with all departments.
Initiative working job process and forms.
Controlling the sales and issuing reports.
Solving customer problems.
Promoting the new projects with creative ideas.
Direct Customer Service team to perform activities concerning client’s affairs, such as: excellent responding to clients inquires, profile information, history...etc.
Responsible for ensuring professional clients relationships and overcome all clients problems.
Lead client relation team to achieve and increase client’s satisfaction and decrease clients complains.
Monitor, measure and develop client relation team performance.
Plan and prepare work schedules and assign client relations team to specific duties.
Provide client relations team with assistance in performing difficult or complicated duties.
Submit reports to the General Manager.
Monitoring client’s reservations and deals.
Monitoring modifications requests to be sent to the technical office.
Responsible for all the customers’ information.
Responsible for the Master list Units (sold - reserved - refund - transfer - delivered.).
Responsible for preparing the contracts & revising the financial terms.
Responsible for the Reservations.
Responsible for the computer system & updating the information (data base information).
Preparing the updating reports (units sold report - units delivered report - daily status report - commission report).
Responsible for re-pricing the units.
Responsible for the filing system.
Responsible for the correspondences (In/Out).
Solving Problems.
Assuring adherence to company policies, procedures and guidelines specified in sales compensation plan.
• Main Activities
Implement and administer policies and procedures.
Manage properties and programs.
Build relationships and liaise with other organizations.
Manage and supervise contracts and contractors.
Respond to and manage crisis and/or emergency situations.
Prepare and implement strategic and operational plans.
Manage office procedures, ensure that filing systems are maintained and comply with the Access to Information.
Provide required financial information.
Prepare and submit budgets for Board approval.
Manage and administer accounts and reserve funds.
Establish and maintain internal financial controls.
Manage the ongoing maintenance of public social and staff housing units in order to ensure that all housing is safe and maintained within established codes and standards Main Activities.
Assess and prioritize work in conjunction with the Housing Maintenance Foreman Supervise the maintenance management program.
Review and analyze maintenance reports and unit condition ratings.
Maintain internal controls and standards concerning maintenance and repairs.
Identify operational requirements and ensure required measures are taken
Implement the modernization and improvement program.
Manage human resources to ensure that all staff are capable of completing assigned tasks as the following :
Establish staff procedures
Review and develop job descriptions.
Recruit and orient new staff.
Coach and counsel employees.
Conduct employee evaluations.
Assess training needs and facilitate training opportunities.
Implement corrective action when necessary.
Manage union relations..
Prepare, distribute and follow-up on meeting minutes.
Coordinate board development and training.
Secretarial work as the following :
Provide administrative and clerical support to departments or individuals.
Schedule meetings and arrange conference rooms.
Alert manager about cancelations or new meetings.
Manage travel and schedule.
Handle information requests.
Prepare correspondence and stuff mail into envelopes.
Arrange for outgoing mail and packages to be picked up.
Prepare statistical reports.
Manage spreadsheets.
Greet and receive visitor.
Prepare confidential and sensitive documents.
Coordinates office management activities.
Determine matters of top priority and handle accordingly.
Prepare agenda for meetings.
Takes and transcribes dictation.
Helps prepare office budget.
Plans events and volunteer activities.
Maintain office procedures.
Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.
Operate office equipment, such as photocopy machine and scanner.
Coordinate committees and task forces.
Relay directives, instructions and assignment to executives.
Receive and relay telephone messages.
Direct the general public to the appropriate staff member.
Maintain hard copy and electronic filing system.
Faculty of Arts