Validation Specialist
مجموع سنوات الخبرة :3 years, 3 أشهر
- Error Prevention: Investigating and resolving validation issues, deviations, and nonconformities, implementing corrective and preventive actions to enhance validation processes.
- Quality Oversight: Overseeing and approving user identity verification protocols as part of the validation process.
- Data Analysis: Performing data assessments using diagnostic software.
- SOP Development: Contribute to creation of Work Instructions and SOPs related to the validation of systems based
upon solid understanding of regulatory requirements as well as best industry practices.
- Diversity and Inclusion Coordination: Working closely with employee resource groups to amplify voices, address specific needs, and prioritize urgent topics for employee coaching through tailored courses.
- Financial Refund Management: Collaborating with financial institutions to resolve refund issues, and issuing refunds under special circumstances, after researching claims.
- Systemic Issue Resolution: Escalating and resolving systemic issues to enhance overall service quality.
- Customer Experience Research and Analysis: Conducting customer experience research, analyzing and
forwarding required data to address specific user pain points.