Senior ICT Field Support at Bahrain International Airport
Zak Solutions for Computer Systems
Total years of experience :15 years, 8 Months
Client: Bahrain Airport Company (BAC), Bahrain.
Work Location: Bahrain International Airport
Duration: From 27th April 2014 to still working
Joined ZAK Solutions for BAC project as ICT field support at Bahrain International Airport.
Job roles:
Provide operational and technical support to BAC staff and BIA Operations in order to ensure ICT faults and issues are resolved as quickly and efficiently as possible.
Active directory users account management of BAC users.
Troubleshoot computer hardware, software, network and telephone issues, Attend faulty ICT equipment on site if necessary for repair and recommend proper operation.
Provide prompt first line technical support to Airline applications to ensure operational faults and problems are resolved as quickly as possible \[Like: Sabre, Amadeus, Sita, Mercator and etc…\]
Installations and maintenance of ULTRA CUSE clients and First line troubleshooting support of Ultra CUSE server.
Set-up, install, test, maintain and repair ICT equipment’s which includes work of an innovative nature related to BIA operation.
Perform fault-finding and repairs of faulty computers, Laptops, printers, peripherals and communication equipment.
Attending Network issue and coordinating with network team.
Perform upgrade, preventive and scheduled maintenance of computers, Servers, peripherals and Laptops according to ICT laid-down procedure.
Redirect or escalate support requests to the appropriate member of the ICT Department.
E-Mail escalations and follow-up with Ultra, Airlines IT and other Vendors
Documentations of daily calls and reporting to management.
Effectively participated in Ultra CUSE upgrade project (from CUSE3 to CUSE5).
Joined One source services as IT Team lead and lead a team of 9 members to resolve the system and network related issues.
Job roles:
Preparing daily workloads for staff & coordinating with team for best closer time.
Troubleshooting the Desktops, laptops and resolving the issues.
Installing, Configuring, and Administering Microsoft Windows Operating Systems.
Configuration and maintaining DHCP and DNS in a domain environment.
Extensive support for LAN, WLAN including IP address assigning and Configuration.
Troubleshooting Network Connectivity Problems.
Hands on experience in implementation of Active Directory and Group Policy.
Very Good knowledge in configuring all email Clients like Outlook, Outlook Express, Windows Mail.
Maintaining the CCTV (DVR).
Arranging & chairing weekly team meetings, focusing on instant resolve of tickets.
Provided level three supports and technical support and guidance to service desk and technical support team.
Conducted regular problem management and root cause analysis based on service desk history, and recommended solutions to repeated systemic issues.
Ensuring all IT records are entered and updated correctly.
Joined in Maha Electronics Pvt Ltd., as a Junior service engineer, after 9 months appointed as a Senior Diagnosis Engineer, within the span of 3 years promoted to different roles like Call Back Engineer, Floor Lead and Team Lead for entire notebook deportment after that nominated as Team lead for HP service engineers team at one of the prestige’s client for HP Deloitte Consulting India Pvt Ltd at Hyderabad.
Job roles:
Handling all model notebooks of HP and Compaq, Services in order to maintain Complete Customer Satisfaction.
Leading a team of 18 members to troubleshoot service related issues.
Co-ordinating with engineers for a smoother work output of work flow.
Preparing and sharing the daily, weekly, monthly reports and quarterly PPT presentations.
Quality check of products before delivery to ensure maximum satisfaction of customers.
Taking care of Network related issue of office like Internet, Shared printer and CCTV.