Business Manager
NAM Engineers
Total years of experience :19 years, 6 Months
• Generating New Business for NAM Engineers in Gujarat Province in Industrial and Engineering market focusing on:
a) Mini Earth moving, Construction & Material Handling equipments:- Govt. Of India, Private & Civil infrastructural Entities b) Heat Exchanger solutions:- Diesel Gen-set Manufacturers, Farm equipments, Heavy duty Automotives \[After-market\]
c)Welding Consumables:- Refinery (RIL), Heavy & Structural Fabricators (M.S., S.S) (Product:- Mailam India Ltd) d) Hydraulic Hoses:- Construction & Material Handling equipments, Chemical & Pharmaceuticals
• Product Sales:- a) Achieved of INR 15, 00, 000.00 (Gross) as of March 2014
b) Maintain the Clients' Network by being Qualified Vendor with Qualified Product list (QPL)
c) Maximizing revenues by 15% via establishing improved ordering and dispatch process. \[2013-2014\]
• Business Operations include:- Identifying requirements to tap the orders, Sales, After-sales support, A/P & A/R
• General Administrative tasks includes:- Quarter-End & Year-End Accounting, Procuring Office supplies
• Implement Pro-active approach to resolve Clients' services related issues via weekly feedback calls.
• Execute the complete procurement cycle; Generate Purchase Orders based on specific requisitions, Receiving, Matching and Payments.
• Administer textbook-stocks and requirements for Campus Bookstore for students and faculty members.
• Administer Vendor changes and New Vendors list in Lawson Software for Accounts and Purchase department.
• Developed a smooth Vendor-Client relation by imparting Stellar customer services to all Key-Stakeholders.
• Co-ordinate with various departments to ensure the receipts of goods and services in order to pay the Vendors.
• Process the Payments and Purchase orders on daily basis.
• Handling the payments for the expense statements and payroll related payments for the employees.
• Generate key financial data and reports for management review to respective Department heads and the President.
• Administer the spreadsheets containing income/expense of the campus and other financial reports on regular basis.
• Implement cost savings by continuously evaluating various vendors and departments' expenses.
• Create Month End and Year End accounts and reports for Head office (U.S.A) and Calgary Campus.
• Execute the fiscal year end and month end process efficiently.
• Execute the Journal Entries for Year End and Month end In Lawson Portal for Head Office in Illinois, U.S.A.
• Assist the internal and external Audit process carried out as per the guidelines of DeVry Inc., U.S.A .
• Administer Vendors files and their data up-to-date.
• Training back up staff for the Business Operations Specialist's role.
• Provide support services to management as required.
• Execute Recruitment process, orientation for new hires and other H.R. Generalist activities on daily basis.
• Administer the bi-weekly payroll process for 100+ employees by set timelines using ADP (Payroll)software.
• Verify accuracy of payroll related transactions against payroll journal.
• Collecting and administering the timesheets of part-time/contract employees.
• Support H.R. Manager in administering the health benefits, Employee share purchase plan, group insurance, Retirement Savings Plan & Deferred Profit Sharing, short-long term disability for the employees.
• Communicate / liaise with the health-benefits providers as per requirements.
• Impart stellar customer services to our key stake-holders on Benefits' eligibility and claim resolutions.
• Drafting manual cheques- requests as per the requirements.
• Administer orientation process & package to new employees. (Emp. I.D., Benefits forms, campus tour)
• Create renewal and termination of faculty contracts in each academic term.
• Administer employees' details in ADP software and maintaining employee files.
• Execute and administer Privacy and Confidentiality policies as per the DeVry Inc., U.S.A norms.
• Month-end / Year-end report-creation for Head Office as well as Local Campus.
• Govern Cell-phone accounts, for Individual, small business as well as corporate clients on continuous call basis.
• Administer general and specific inquiries, opening of new accounts and cancellation of accounts.
• Reduced Customers' Retention by 60% implementing Problem specific solutions within TeleTech Retention policy.
• Propose tailor-made products for hand-sets and price plans (Voice, Data and Radio services) on Clients’ demand.
• Sales and after Sales Support to the authorized dealerships and new/ existing client base across U.S.A.
• Execute billing issues and inquiries.
• Administer on-going technical support to entire client base; creating tickets on area outages for voice and data.
• Process Payments, Disputes and Escalations.
• Execute solutions to complex client issues in the first call and provide them with the "One-stop shop" experience.