Sr. Training Coordinator/Office Administrator
ICON Training and Coaching
Total years of experience :20 years, 8 Months
Achievements:
• Developed company policies and procedures.
• Established a proper filing system.
• Negotiated corporate rates with suppliers.
Responsibilities:
• Main Point of Contact for Training and Coaching activities.
• Coordinated the schedule, venue, and list of participants with clients and trainers/life coach.
• Resolved conflict of client’s training dates with the trainer’s availability.
• Customized/revised, consolidated and prepared training materials and distributed Trainer’s Suitcase to trainers.
• Maintained participant’s database and training records (attendance, overall feedback report, feedback forms & trainer’s reports).
• Prepare and submit reports for clients (post training reports) and for Finance Dept. (training costs and fees).
• Prepared LPO, monitored invoices for payment and receipt of payments from clients.
• Trained new employees for familiarization of training programs.
• Performed HR functions such as recruitment, preparation of offer letters, employee contracts/ certificates, personnel file management, employee attendance record, and management of office licenses, permits and contracts.
• New employee orientation and training on office policies and procedures.
• Office management, facilities management and petty cash management.
• Organized company events.
• Point of contact for ILM Certification.
Achievements:
• Initiated the process improvement in payroll department by preparing procedural manuals and workflows on tax process and FAQ in filling up the tax forms and tax process.
• Chosen as one of the representative of Finance Department in the Business Process Committee of DIFZ. Prepared process workflow, MosCow and narrative reports for a new software.
Responsibilities
• Manage workflow to ensure all payroll transactions are processed accurately and timely.
• Reconcile payroll prior to transmission and validate confirmed reports
• Processing payroll using Field Payroll System (800+ employees located in Middle East, South and South East Asian countries).
• Receives and validates all tax forms; responds and resolves tax related queries and issues; updates tax entries in People Soft (2500+ US Nationals).
• Load import files received from HR (All Companies)
• Responsible for processing full cycle payroll from pay data entry to paycheck preparation and multi-state tax filings using web based payroll software
• Performs audits of payroll detail for accuracy to ensure compliance with regulatory agencies and internal policy and procedures
• Develops, analyzes and evaluates payroll reports
• Assist in analyzing the period, quarter and year end payroll and tax reconciliations
• Serves as the escalation point for payroll-related inquiries
• Coordinates the reconciliation data file transmissions to external vendors and/or agencies in a timely manner
• Communicates with management, operations, support groups and accounting regarding timekeeping and payroll related issues
Achievements:
• Contributed in the development of HR Manuals, work flows and procedures for Program Managers.
• Revised the Employee New Hire Packet for programs and initiated the new hire orientation for new members of HR Department;
• Was chosen as a Diversity Champion to help promote teamwork, employee relations and cultural diversity within the team. Initiated the Buddy System within the HR Department.
• Set up DIFZ’s First Aid Group and Health and Safety Awareness. Initiated the monthly awareness campaign in health and safety and also responsible in updating the health and safety awareness in SharePoint page.
• Received Lightning Bolt Award (highest award in DIFZ) for exceptional skills in setting up the First Aid Team of DIFZ as well as handling crisis management system in DIFZ.
Responsibilities:
• Responsible for the daily HR operations; PeopleSoft data entries of 8 programs located in 7 countries.
• Administer policies, procedures, and activities relating to all phases of HR activity including hiring, recruiting, training, organizational development, communication, performance management, coaching, employee relations, team building, salary and benefits.
• Ensures that employees paperwork such as Foreign Service Agreements, Offer letter, and other related correspondences are actioned promptly and accurately to avoid out of cycle requests and complaints.
• Facilitates the on board processing of nee employees form generation of the offer letter, coordination of travel arrangements, In country processing, and mandatory trainings.
• Ensures all records and personnel files are arranged accordingly in line with the given timescales.
• Responsible in preparing reports such as Missing Documents Report, SOX Audit Reports.
• Ensures that the employees are compliant in completing mandatory trainings as well as refresher courses. Coordinates, monitor and record the quarterly and annual DIFZ Service Awardees and Staff Recognition schemes (5000+ employees).
Achievements:
• Delivered the following Programs:
Product Training (50+ workshops in UAE, Egypt and UK)
Corporate Orientation and Induction (10+ sessions)
Customer Service Modules
- C Factor (5+ sessions)
- Customer Interaction (5 sessions)
- Colleagues as Customers (5 sessions)
- Basic Hygiene & Etiquette for Service Staff (20+ attendees)
- Front Office Management (3 sessions)
Organizational Improvement Program (3 sessions)
Responsibilities:
• Assisted in the Training Needs Analysis (TNA) of each department. Identifying which competencies we need to focus and prioritize in Designing, Developing and Delivery of training programs. Based on the feedback forms, we evaluate the effectiveness of our modules and enhance our current training modules accordingly
• Administer all training activities for internal and external training programs, both local and overseas including the Training Room bookings in DAMAC Training Centre and external training bookings as well (3 Training Rooms, 600+ employees).
• Manage the Monthly Training Calendar, nominations & participants’ schedules and direct coordination with the Department Heads (30+ programs every month).
• Ensure accurate and timely recording of training records in Train Track Pro and LMS.
• Handles the Petty Cash fund of the Training Dept
• Coordinate with overseas sales offices for Sales & Product Training (10+ offices outside UAE).
• Co-organized the 21st Century Selling presented by Mr. Brian Tracy in Fairmont, Dubai in May 29, 2007 (100+ attendees).
• Part of the team in presenting/launching and administering the E-Learning System for DAMAC launched in July 15, 2006.
• Monitoring of training, office and pantry supplies, participants’ meals, training room furniture & equipment, training manuals and handouts among others (daily and weekly).
Achievements:
• Delivered/Designed/Revised the following Programs:
Admin. Asst. Training Program (AATP) - 5 days program for new Admin. Asst.
Admin. Asst. Refresher Course - 2 days program conducted annually.
Admin. Asst. Development Program - 3 days program for AAs due for promotion.
Restaurant Management Training System
- Basic Operations Training - Adviser of one batch consists of 35 Trainee Managers.
- Developing Champions Program - conducted after BOT.
All Star Team Member Development Program - 2 months program
Responsibilities:
• Planning, reviewing, developing and implementation of Training Programs through the use of standardized materials every quarter.
• Maintaining and updating Training Records (2000+ employees).
• Conduct Training Audits to KFC Stores assigned and provide necessary materials/manuals to maintain or upgrade Balance Score Cards (5 stores every quarter).
• Conduct random Audit of Cash/Revolving Fund and relevant reports to any KFC Stores (at least 3 stores in a month).
• Prepare and conduct examinations for All Star Team Members due for promotion (2 sets of exams every month with 200+ examinees every quarter).
• Planning of Training Calendar along with the whole Training Team (7 members of Ops. Training Dept. with at least 30 training programs/audits/assessments in a month).
• Co-organize various Training and Events for RGMs, AMs, KFC Operations and KFC nationwide (monthly, quarterly, annually & quadrennial).
• Supervise administratively 23 Admin. Assistants.
• Conduct regular Store Audit (visit all 7 stores every week; in different shifts).
• Report inconsiderable variances to Area Manager in a timely manner.
• Assist and coordinate in setting-up new KFC Store/Branch Opening (2 new stores).
• Perform tasks of a Duty Manager as and when needed.
• Set the standards on proper filing of receipts & records and filling up the reports. Giving the Stores within the Area motivation by awarding the Most Organized Stores every area meeting.
• Shadow training new Admin. Assistants.
Responsibilities:
Record and monitor Sales on daily, weekly and monthly basis.
Record and monitor commissions received from Developers.
Record and monitor commissions released to Agents.
Prepares and maintain monthly Financial Reports.
Prepares invoices, vouchers and cheques for all payables due.
Prepares payroll for employees.
Bookkeeping
Liaise with banks, Real Estate Developers, Brokers/Agents and Government Institutions.
Responsibilities:
Record and monitor available inventories for sale and the number of units sold.
Record, monitor and follow-up Buyer’s equity payments.
Receives Buyer’s Reservation and Equity Payments and depositing the same with the respective banks.
Record and monitor Daily Cash Flow.
Record, monitor and prepare commissions due for Brokers and Agents.
Prepare and maintain Monthly Sales Report.
Prepare invoices, vouchers, statements of account and cheques.
Bookkeeping
Reconciliation of accounts.
Liaise with banks, suppliers, brokers and agents. Same with Purchasing and Marketing Department.