Front desk Receptionist cum Cashier
Emirates International Hospital.
Total des années d'expérience :15 years, 3 Mois
• Welcomes and greets all patients and visitors, in person or over the phones
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
•Responsible for electronically or manually entering charge entries, preparing and claims to various insurance companies.
•Process transactions to the cash register by effectively and efficiently handling cash and credit card payments.
• Enforce credit policies to ensure that defaulters and patients with extended credits pay on time.
• Maintain petty cash logs, receipts, and balances and Manage daily balancing and reconciling of office accounts
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to patients', prospective patients, and visitor inquiries in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Assist customers effectively by solving customer disputes.
• Handles incoming call or inquiries from prospective customers or clients.
• Provides customer additional information or explain services.
• Assist the customer to operate the phone and supply all information and facilities.
• Discusses products offered and ensures customers satisfaction.
• Completes supporting paperwork and data entry as required.
• Tactfully handles confrontational and stressful interactions with the public.
• Creates and maintains service reports.
Political Science
Bachelor of Social Science.
* Higher Secondary Certificate (H.S.C) group Humanities from the Board of Intermediate and secondary Education Sylhet, Bangladesh. (2004)
Secondary School Certificate (S.S.C) group Science from the Board of Intermediate and secondary Education Sylhet, Bangladesh. (2002)