Senior Branch Manager
hsbc
Total years of experience :24 years, 4 Months
• To create a retail environment where Managers and staff maximize sales and income opportunities whilst providing excellent service quality.
• Ensure sales floor management (SFM) is effectively run within the branches.
• Maintaining the levels of operational integrity prescribed by the banks procedures manuals
• Closely managing and driving the individual and collective performance of branches within the job holders responsibility
• Business Development - Developing a customer contact strategy based upon a good understanding of the local market and customer base and competitor activity. Being an active member of the business community as a representative of HSBC.
• Identifying development potential within the branches to guide individuals to maximize their potential.
• To support in the delivery of customer driven sales & service.
• To lead the team to exceed the targets set by the management.
• Control and maintain the highest level of quality and service.
• Responsible for day to day running of the business.
• Focused on business development.
• Identification of new business opportunities and new potential business partners.
• Responsible of achieving all performance relating targets.
* Responsible for overall performance of the branches and achieving specific sales, service and operational targets.
* Managed a team of 8 Branch Managers and 120-130 staffs.
* Assisted HoB to identify new branch locations.
* Developed sales plan and marketing strategies for branches.
* Recruitment for the branches.
* Developed new KPI's for branches in accordance with Retail and HR policies.
* Assigned clear targets and objectives for branches.
* Training and career development for the branch managers and branch staffs.
• Managed retail and corporate client relationship
• Developed sales plan for retail lendings
• Resolved lending irregularities in the branch portfolio
* Increased sales by focusing on new customer acquisition, retention and cross sale.
Overall Managment of the branch.
Acheived Sales and Operational targets.
Training for the branch staffs.
Graduated with Honors (Cum Laude). Was awarded Dean's List Certificate in 7 semesters.