Mahdi Bigdeli

A GenAI product that turns a single prompt into a full set of channel-ready professionally designed social posts.
• Owned the product end to end and led the team delivering it — from problem discovery through roadmap, pricing, and a
weekly loop of user interviews, prompt instrumentation, and NPS that kept the backlog pointed at what converts. Now at
hundreds of users.
• The business plan came before the code: who its for, how its priced, the unit economics, and the route to market. From
plan to a live, productivity-boosting product on an accelerated time frame.
• Owned the architecture end to end — a prompt-orchestration pipeline routing across Claude, GPT, and Gemini, tied into
third-party tools for brand-consistent posts across channels and languages. Led the build hands-on: directed the team and AI
tooling (Codex, Cursor, Claude Code) while closely controlling and monitoring the codebase — reviewing and correcting the
Python where it matered and steering the AI tools in the right direction through advanced prompt engineering.
• One design rule held throughout: a single prompt in, channel-ready posts out. The UX bends around how people actually
work, not the other way around.
• Generation consumed about 30 hours a week; reworking the process around Instaflo gives the average user those hours
back.
• Owned growth strategy end-to-end — directing and personally executing across SEO, organic LinkedIn, and direct outreach
— and making the key calls on positioning, customer acquisition, and pricing.

AI-centred strategy, transformation, and agentic-AI delivery for clients from startups to large enterprises across financial services, legal,
and tech — making AI a competitive advantage, not another cost center.
• Ten-plus clients — an insurance brokerage and a legal-immigration firm among them — engaged AiLenz to move GenAI from
pitch to production; one lifted revenue 200%, others delivered steady cost-out.
• Most AI pilots stall as proof-of-concepts. Tying every roadmap to a specific value pool changed that — more than 90% of the
use cases we scope actually reach production.
• Led delivery of a legal-immigration firms entire customer-facing presence as one agentic workflow — intake, qualification,
content, and follow-up, all running live instead of siting in a demo.
• Designed and built AiLenzs self-serve AI-readiness assessment — a 30-minute online diagnostic giving a company an instant
readiness score, a ranked shortlist of high-impact priorities, and a phased implementation timeline; it productizes the
consulting discovery phase into a scalable, always-on asset that also drives the firms pipeline.
• Across marketing, sales, customer ops, and back-office finance, agentic-AI and RPA workflows absorb the recurring manual
work that used to eat headcount — driving substantial operating-cost savings with sharper quality and speed, and earning
back their cost inside a year.
• Hands-on with the full stack — Claude, GPT, Gemini, Copilot, Bedrock, Vertex, n8n, LangChain, Codex, Cursor — not directing
it from a distance.
• CIOs, COOs, and CDOs lean on AiLenz to work out how AI actually fits the org: the Center of Excellence, who owns what once
agents take the busywork, model-risk governance, and the change plan that makes it stick.
• Nothing ships without a risk register, a data-handling policy, and an ROI scorecard revisited with sponsors each quarter.
Responsible AI here means measurable — or it doesnt go live.

A management consulting practice delivering project and program management, strategic planning, IT solution strategy, vendor
management, and process transformation for financial-services and enterprise clients — Source-to-Setle, sourcing and procurement,
and Operational Excellence (Lean Six Sigma).

Source-to-Setle, sourcing and procurement, and process transformation for CIBC.
• Source-to-Contract Process Improvement: improved time-to-market by 80% for certain contract categories; offloaded 100+
contracts/year from sourcing to lower-cost resources, freeing the sourcing team for strategic deals.
• Source-to-Setle Strategic Solution: program-managed a hybrid PMLC + Agile + LSS DMAIC delivery to monitor, report, and
analyze contract compliance and off-contract spend.

Operational excellence and print-production transformation for Capital One.
• Operational Excellence (address-accuracy redesign): managed 3 external vendors + 2 cross-functional internal teams;
delivered $800K annualized savings.
• Print Production Cycle Time: improved cycle time by 40% (133% of the 30% target) using combined LSS and PMLC
techniques; implemented a dynamic process FMEA aligned with the banks GRC framework. As team manager, owned a
$7.5M budget and led and coached the print-production team.

Led a portfolio of strategic process improvement projects with the PI Steering Commitee.
• In-Patient Nursing Scheduling: $300K administrative savings; 10% reduction in active nurses via more-efficient scheduling.
Led RFQ → capital-budget proposal → RFP → vendor selection → implementation.
• Appointment Services Process Improvement: gathered input from 200+ touchpoints across 5 stakeholder groups;
recommended 42 action plans in 5 categories (CPM format); led AODA compliance.
• HR & Payroll Process Improvement: improved pay-cycle by 50% on average; boosted stakeholder satisfaction by 80% across
HR and Payroll teams.

Clinical Morning Rounds: 70%+ improvement in care-coordinator time spent on rounds via a full quality-improvement cycle. Corporate Complaint Management Strategy: brought regular and complex complaints down to the provincial SLA benchmarked by the Ministry and Health Quality Ontario. Led process mapping, gap and root-cause analysis, future-state design, and stakeholder engagement using Lean Six Sigma.

• Supply Chain Reporting & Dashboard: $10M+ revenue uplift from improvements in forecast accuracy / bias and seamless
pull-access to KPIs across supply-chain systems; accelerated decision-making at all management levels.
• Demand Planning Process Improvement: 20% planner-time savings plus measurable forecast-accuracy gains, leveraging LSS
DMAIC end-to-end on SAP data.

Earlier career in management consulting and analysis. Sr. Project Manager at Radix Management Consulting — Balanced Scorecard strategic planning for a power-distribution company and lean-management deployment. Senior Management Consultant at Vancouver Coastal Health Authority — built a dynamic 20-year capital-planning financial model with scenario analysis across 50+ factors for executive capital decisions. Earlier roles: Sr. Financial Analyst at Best Buy Canada and ERP Sr. Consultant at Computer Works Solutions.