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Mahdi Loueti, Food And Beverage senior Captain

Mahdi Loueti

Food And Beverage senior Captain·Hôtel ibis sfax

Tunisia

Bachelor's degree, Food And Beverage management

Work experience

Total years of experience: 13 years, 5 months

Food And Beverage senior Captain

April 2021 - Present

Hôtel ibis sfax

Sfax, Tunisia

April 2021 - Present

-Supervising the general 80 set-up of the restaurant, welcoming customers, taking orders

-Supervise the progress of the service to guarantee a pleasant experience for the customers.

-Led a team of 10 waitstaff, develop schedules, ensuring efficient operations and exceptional service standards, trained and mentored new hiring .

-Managed the collection of the additions and check the beverages stock at the end of the shift as well as the necessary direct debit.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

food and beverage captain

April 2014 - March 2021

Hôtel Sangho Syphax

Sfax, Tunisia

April 2014 - March 2021

-Helping to set up 50 tables, taking orders and serve food and drink in my own 10 tables row.

-Training and managing new waiter.

-Ensure compliance with service, cleanliness and refinement standards.

-Manage the collection of bills.

-Participate in banquet events when needed.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

food and beverage captain

February 2014 - April 2014

hôtel Donia

Sfax, Tunisia

February 2014 - April 2014

-Preparing and setting up tables in the restaurant.

-Greeting customers as soon as they arrive at the restaurant.

-Recommending dishes according to customer preferences.

-Ensuring compliance with service and cleanliness standards.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

restaurant supervisor/captain

September 2012 - September 2013

Restaurant La Toque

Sfax, Tunisia

September 2012 - September 2013

-Supervising the general set-up of the restaurant, welcoming customers and taking orders.

-Supervising service to ensure a pleasant experience for customers.
-Supervising new restaurant members.

-Carry out the necessary sampling and stock-taking.

-Work with Superior on manpower planning and management needs

-Monitor standards of guest facilities and services
Control stock and monitor security procedures.

-Assist with menu list creation when needed
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

higher institute of touristic studies Sidi Dhrif

September 2011

September 2011

Bachelor's degree, Food And Beverage management

Tunisia

GPA (percentage): 70%

GPA (percentage): 70%

It was three years studies in the hospitality industry which is divided into: -First year of general courses in the hospitality industry such as the F&B department and his divisions such as: Restaurants, Bar, Banquets, Room service, coffee shop, club, pool and beach bars... Kitchen which divided into the central area, butcher area, fish area, fruit and vegetables, pastry area, Gard-manger,..and the accommodation department and his divisions such as : Front office, concierge, reception, guest relation.. And back of the house such as housekeeping service, laundry, reservation,.. Also there's general courses in finance department, yield management, sales, marketing, analysis statistics, communications, RH services.. -2 years of deep courses in the Food and beverages department management: courses in restaurant and bar service, guests and customers satisfaction, optimizing operational services, wines analogy, events and large group services... In addition to the deep courses in cooking and pastry-making

Fadhel ben Achour high school

June 2008

June 2008

High school or equivalent, Cultural And Literature Studies

Tunisia

GPA (percentage): 60%

GPA (percentage): 60%

High school Diploma in littérature studies during 5 years which I have excellent communication and learning foreign languages such as English, French, Italian and Spanish.

Bayt.com tests

English To Arabic Translation Skills Test

Administrative and Support Service

Skills

Staff Training
Expert
Staff Training
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Restaurant Management
Expert
Restaurant Management
Expert
Daily Operations
Expert
Daily Operations
Expert
Team Supervision
Expert
Team Supervision
Expert
Guest Service
Expert
Guest Service
Expert
Food Retail
Expert
Food Retail
Expert
Food & Beverage
Expert
Food & Beverage
Expert
Team Leadership
Expert
Team Leadership
Expert
Supervisory Skills
Expert
Supervisory Skills
Expert
Hotels
Expert
Hotels
Expert
Restaurants
Expert
Restaurants
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Hospitality
Expert
Hospitality
Expert
Customer Relationships Management
Expert
Customer Relationships Management
Expert
Gastronomie
Expert
Gastronomie
Expert
hygiene knowledge
Expert
hygiene knowledge
Expert
Leadership
Expert
Leadership
Expert
Food Safety
Intermediate
Food Safety
Intermediate
Restaurants Management
Expert
Restaurants Management
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Computer Skills
Expert
Computer Skills
Expert
Training
Expert
Training
Expert
Food Service
Expert
Food Service
Expert
waiter
Expert
waiter
Expert
Sales
Expert
Sales
Expert
Guest Service
Expert
Guest Service
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
team leader
Expert
team leader
Expert
stress management
Expert
stress management
Expert
communication skills
Expert
communication skills
Expert
sales management
Intermediate
sales management
Intermediate
Staff Training
Expert
Staff Training
Expert
Problem Solving
Expert
Problem Solving
Expert
Micros
Expert
Micros
Expert
Catering
Expert
Catering
Expert
Customer Service
Expert
Customer Service
Expert
Teamwork
Expert
Teamwork
Expert
Food And Beverage Management
Expert
Food And Beverage Management
Expert
Management
Expert
Management
Expert
Marketing
Intermediate
Marketing
Intermediate
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Restaurant Management
Expert
Restaurant Management
Expert
Daily Operations
Expert
Daily Operations
Expert
Team Supervision
Expert
Team Supervision
Expert
Food Retail
Expert
Food Retail
Expert
Food & Beverage
Expert
Food & Beverage
Expert
Team Leadership
Expert
Team Leadership
Expert
Supervisory Skills
Expert
Supervisory Skills
Expert

Social profiles

Languages

Arabic

Native Speaker

French

Native Speaker

English

Expert

Spanish

Intermediate

Italian

Beginner

Training and Certifications

Certifications
Certificate of Standard English Test (advanced C1)
May 2024

Hobbies and interests

Explore new culinary culture
Tasting food
decorating
drawing