Computer technician
(Kyndryl
مجموع سنوات الخبرة :11 years, 1 أشهر
• Worked as a team while handling conversion of windows 8 to windows 10
• Executed imaging of computers in accordance with customer requirements
• Examined the functionality of the implemented system by making sure clients received proper hardware/software
• Performed sanitization of hard drives using proper protocol
• Handled updating of assets and inventory
• Inspected servers and escalated technical issues to outside scope to maintain optimum up-time
• Completed data back-up, security changes and network configuration, changed servers and loaded/tested software applications of computers in accordance with customer requirements
• Provided troubleshooting as well as software technical support to clients
• Fast paced work environment, closed out an average of 40-60 issues per day
• Tracked calls and documented issues into issue tracking software, consulted knowledge database to resolve client issues and follow through on resolution with clients
• Maintained high level of product service knowledge, statistical reports as well as problems and efectiveness reporting
• Responded to all customer inquiries, complaints and transferred phone calls to the correct department
• Set up user accounts, process move and user change forms
• Addressed customer inquiries, complaints and processing transactions in a transportation, logistics environment and entered data as directed
• Liaised with third party Claris Database consultants to integrate multiple excel tables into one functional system in accordance with customer requirements
• Overlooked the functionality of the newly implemented system by making sure other employees were entering data as required
• Negotiated contracts, handling costs and transportation in accordance with customer requirements
• Arranged insurance plans and assisted clients in their claims
•Handled transfers and recorded transactions into the SAIF ZONE ERP system;
•Performed daily reconciliations to ensure accuracy of information recorded in the G/L;
•Prepared reports and transaction logs on a daily basis, Analyzed weekly and monthly reports and investigated any variances above the error threshold;
•Responded to investors inquiries, and corresponded with investors and management regarding various matters;
•Calculated post-dated or current cheques and provided letters for mail courier;
•Supervised other employees and trained new hires;
•Handled large sums of money on a daily basis.
Bachelor of Commerce with Honours, option in Finance University of Ottawa April 2011