IT Specialist Engineer
EDRA
Total years of experience :11 years, 9 Months
Follows up the implementation and the changes to the Information Technology plan on small projects, Installs standard hardware and software, provides basic automation support and coordination to EDRA staff, Performs a broad range of varied automation and communications related work activities.
-Installing the upgrades and security batches of hardware and software systems.
-Obtaining competitive prices from suppliers to ensure cost effectiveness.
-Monitoring daily backup jobs.
-Continuous checking all of IT systems including Anti-virus updates. Print services and E-mail provision.
-Protect EDRA network from Internal & External attacks.
-Maintaining the platforms on 10 different servers (AD, Applications and Data file servers)
-Maintains accurate and timely asset management and inventory control of computer hardware and software.
-Create and update the required IT documents.
-Supports and coordinates project automation requirements.
-Evaluating end users needs and systems functionality.
-Identifies and assists with development of discipline standards of EDRA ICT
-Realizing the backup strategy of the plant's IT system through VERITAS.
-Monitoring the WiMax/Leased lines internet/VPN connection.
-Managing Cisco FortiGate firewalls settings to realizing the company's organization of internet users's authorizations.
-Managing the operating system AD to match the company's organization by distributing the authorizations of each employee due to his title also the same with the internal applications like INFOR/JDE/GP and Exchange systems.
-Planing, applying and developing the LAN settings and applications points connected and controlled by Cisco switches.
-Ensuring the software licensing laws are adhered to EDRA standards.
-providing end user's with appropriate support and advice.
Project of MEEZA a Qatar Foundation Venture.
Providing 2nd level support to Qatar Foundation HQ.
• Adheres QF policies, procedures and standards process.
• Installs, configures and maintains approved system hardware and software components.
• Administers the set-up of new profiles, creates and updates access permissions and maintains user accounts for enterprise systems.
• Engage with other ICT division to solve high priority tickets that might impact service delivery for QF environment.
• Ensure that all tickets meet SLA target.
• Address tickets related to other ICT divisions with full documented details of the problem and recommendations of resolution.
• May work with project teams to understand business needs.
• May work with engineers to understand technical requirements.
• Manage Windows Server 2008 R2 Active Directory.
• Manage Windows 10 Enterprise environment.
• Manage Windows 7 Professional environment.
• Support MAC O/S Environments.
• Manage most related security issues that invade/affects work environment and service delivery.
• Manage Symantec Endpoint.
• Manage tickets through HP Service Manager System.
• Ensure compliance for every single ticket and provide a final and proper closure in details.
• Ensure Operating system, applications and software integrity and up to date.
• Analyst Operating system, applications and software performance.
• Creates standard O/S Image including Approved platform, software and applications.
• Support all ERP access problems related to Java platforms and browser problems.
• Support Cisco VPN client, IP Phones.
• Support MS Exchange configuration on client side.
• Support all versions of MS Office packages.
Resident at African Export-Import Bank HQ
• Adheres Afreximbank policies, procedures and standards process.
• Maintain End user troubleshooting.
• Analyst Systems, Applications, Operating system performance.
• Monitoring and Managing Windows server 2008 R2 Active Directory.
• Monitoring and Managing Exchange server 2010 (Clouding web-based).
• Monitoring and Managing IP Phones extensions on Omni vista (Alcatel System).
• Monitoring daily Backup on Symantec Exec backup server.
• Manage ICT assets inventories and disposal items.
• Manage physical Network infrastructure failure.
• Manage Cisco Switch’s and Router’s.
• Manage VPN remote access (Configuration, installation and connectivity troubleshoots).
• Managing daily, weekly and monthly Help Desk incident reports.
• Coordinate weekly, monthly ICT services reports.
• Configuring and installing Network printers.
• Manage Internal and External audits projects for all ICT assets.
• Installing and configuring SAP client.
• Installing and configuring SWIFT client.
• Manage Laserfiche interface configuration and installation (Document management system).
• Manage Polycom system (Video conference system).
• Ensure that all ICT assets are tagged with Afreximbank barcode.
• Manage all Hardware’s and Software’s challenges.
• Support Kempinski Hotel Guests with all kind of Technology support (IP TV Channels, Access Door, Private Room Safe box, Mobile's and Tablet's 3G Network connectivity and Internet Access.
• Monitoring and Managing Windows Server 2008 Active Directory Domain Controller.
• Monitoring and Managing Micros Fidelio Products such as (OPERA - Material Control - Micros workstation).
• Monitoring and Managing Otrum (IP T.V server).
• Monitoring and Managing Nomadix (For internet connection).
• Monitoring and Managing HRmis (Human Resources system).
• Monitoring and Managing Watch guard (Firewall system).
• Monitoring and Managing Symantec Endpoint (Antivirus).
• Managing daily, weekly, monthly IT help desk Reports.
• Monitoring and Managing VingCard Vision (Locks & Safe box system).
• Configuring, Installing, Setup network printers.
B.sc in Management Information Systems Department from Integrated Thebes Academy for Science, Cairo, Egypt.