HR Specialist
Contact Center Company (CCC)
مجموع سنوات الخبرة :23 years, 10 أشهر
Supervise and manage all day-to-day office administrative activities.
Taking the whole responsibility regarding the medical insurance for all employees with
reviewing the tracker and pending requests.
Reviewing and applying the HR portal on all the process within the department.
Auditing the HR policies and procedures.
Implementing and maintaining data management for Database Accuracy and compiles
reports from the database.
Provide essential administrative support to the team and department.
Applying a useful archiving and tracking system for documents and files.
Violation Reports/Attrition Templates.
Employee Database Accuracy.
HR portal (list of employee who use - not use the portal).
Performs other related duties as required and assigned.
Maintains compliance with federal and state regulations concerning employment.
Prepares reports by collecting, analyzing, and summarizing data and trends.
HR Help desk Services.
o Coordination mainly to program my company.
o Coordination all the terms of non Saudis’ documents (Exit visas and return).
o Serving the EMPs. On Toshiba, SAMSUNG, and ALWALAN installment requests.
o Issuing salary certificates.
Managing the customer service agent for 905.
Receiving complaint and suggestion from customer.
Report of achievement and calls per day per employees.
Checking the records for employees recorded calls.
Report of achievement and calls per day per employees.
Applying and assuring the records system working for employees.
Managing the team shift and changing time.
Call center & Customer service representative at 905
Recording the welcome message and dealing with customers.
Interact with customers on behalf of an organization.
Provide information about products and services numbers address.
Managing the time required per calls.
Achieving the target calls & target time per day per customers.
Recording the welcome message and dealing with customers.
Interact with customers on behalf of an organization.
Provide information about products and services numbers address.
Managing the time required per calls.
Achieving the target calls & target time per day per customers.