Maher Aldhahri

HR Specialist at Contact Center Company (CCC)

• Saudi Arabia - Jeddah
• My current job since January 2013

 Supervise and manage all day-to-day office administrative activities.
 Taking the whole responsibility regarding the medical insurance for all employees with
reviewing the tracker and pending requests.
 Reviewing and applying the HR portal on all the process within the department.
 Auditing the HR policies and procedures.
 Implementing and maintaining data management for Database Accuracy and compiles
reports from the database.
 Provide essential administrative support to the team and department.
 Applying a useful archiving and tracking system for documents and files.

HR Executive at Contact Center Company (CCC)

• Saudi Arabia - Jeddah
• March 2011 to July 2011

 Violation Reports/Attrition Templates.
 Employee Database Accuracy.
 HR portal (list of employee who use - not use the portal).
 Performs other related duties as required and assigned.
 Maintains compliance with federal and state regulations concerning employment.
 Prepares reports by collecting, analyzing, and summarizing data and trends.
 HR Help desk Services.
o Coordination mainly to program my company.
o Coordination all the terms of non Saudis’ documents (Exit visas and return).
o Serving the EMPs. On Toshiba, SAMSUNG, and ALWALAN installment requests.
o Issuing salary certificates.

Group Manager & Team Leader for 905 at Saudi Telecom Company

• Saudi Arabia - Jeddah
• January 2008 to February 2011

 Managing the customer service agent for 905.
 Receiving complaint and suggestion from customer.
 Report of achievement and calls per day per employees.
 Checking the records for employees recorded calls.
 Report of achievement and calls per day per employees.
 Applying and assuring the records system working for employees.
 Managing the team shift and changing time.
Call center & Customer service representative at 905
 Recording the welcome message and dealing with customers.
 Interact with customers on behalf of an organization.
 Provide information about products and services numbers address.
 Managing the time required per calls.
 Achieving the target calls & target time per day per customers.

Call center & Customer service representative at 905 at Saudi Telecom Company

• Saudi Arabia - Jeddah
• April 2001 to December 2007

 Recording the welcome message and dealing with customers.
 Interact with customers on behalf of an organization.
 Provide information about products and services numbers address.
 Managing the time required per calls.
 Achieving the target calls & target time per day per customers.

Customer service /HR admin at Ghanem Al dhahri Institution

• Saudi Arabia - Jeddah
• September 1998 to October 2000