ماهر العكة

• Manage the execution of the HR Strategy and core areas of the HR Division, including HR Services, Employee Relations, Employee Engagement, Payroll, Reward and Recognition while maintaining the FTE budget of AED 140M+ within the group.
• Direct day-to-day HR operations within the group to continuously optimize service efficiency and ensure exceptional employee experiences and adherence to SLA through ongoing digitalization projects and centralized group processes.
• Maintain a comprehensive understanding of employment laws, regulations, and corporate compliance requirements, to ensure consistently adhering to and govern by Federal, Free Zone, and Labor Laws.
• Conduct and monitor employee engagement surveys, employee satisfaction surveys, and HR Services feedback regularly by establishing action plans based on the results to address any issues and promote continuous improvement.
• Plan and execute employee engagement action plans and activities throughout the year. This includes RAKEZ Purpose and Culture initiatives, CEO Open Majlis events, Recognition Programs, and RAKEZ Clubs.
• Oversee all employee internal communication through consistent HR tone and character while ensuring the organizations guiding principles are embedded in all messaging.
• Lead and coach a dedicated team of HR professionals. Fostering collaboration, skill development, and high-quality service delivery to ensure an exceptional employee journey.
• Lead transformation projects such as HR Digitalization and HR BI dashboard to ensure continuous improvement to our HR processes based on the data trends.

• Play a leading role in the integration process between two free zone entities from an HR perspective. This includes designing a new organization structure, planning workforce needs, combining roles, developing communication plans, and merging HR records and platforms.
• Proactively work on initiatives and projects to enhance service delivery within the HR department. This encompasses employee engagement, recognition programs, and teambuilding activities.
• Spearhead the implementation of the company's first-ever HR system, automating and streamlining HR processes.
• Continuously analyze current employee behavior trends and challenges in existing processes. Take an initiative-driven approach to tackle them and improve efficiency.
• Evaluate, investigate, and resolve staff relations issues, including labor relations and work-related problems. Take appropriate disciplinary actions based on established policies and current labor law.
• Develop and maintain HR policies, processes, and a disciplinary matrix. Ensure they align with the latest best practices and incorporate updates to government labor laws.
• Regularly provide management with detailed reports that identify critical issues, suggest improvements for the work environment, and recommend changes when necessary.

• Engage with HR managers and relevant stakeholders to develop new policies and guidelines relating to staff matters.
• Evaluate, investigate, and resolve staff relations issues including labor relations and work-related problems by taking appropriate disciplinary actions based on established policies and current labor law.
• Interact closely with and advise employees at all levels on matters related to grievances, performance, and disciplinary issues.
• Maintain close communication with the visa section to address any issues that may arise.
• Report and work towards resolving any grievance cases that arise.
• Develop and maintain all necessary forms and processes for the Employee Relations section.
• Assist the HR Director in promoting the use of best practice standards throughout the organization.

• Solely develop and maintain initiatives to increase employee engagement levels, fostering motivation, teamwork, and a strong sense of belonging within the organization.
• Interact closely with and advise employees at all levels on matters related to grievances, performance, and disciplinary issues.
• Handle all internal transfers within the organization, including transfers to other branches.
• Create and update job descriptions and job evaluations to propose appropriate staffing levels based on the current workforce plan.
• Evaluate, investigate, and resolve staff relations issues including labor relations and work-related problems by taking appropriate disciplinary actions based on established policies and current labor law.
• Conduct regular visits to branches across the UAE. These visits ensure adherence to policies, improve communication between HR and staff, and address any concerns.
• Contribute to various projects, including performance management, office relocation, and attendance notification systems.
• Manage all staff data within the SAP system after administrators to ensure the accuracy of reports.
• Maintain a full understanding of the UAE Labor Law to ensure compliance within the organization polices.