Quality Control Inspector
MIJ International FZE
مجموع سنوات الخبرة :7 years, 11 أشهر
Comprehensive Evidence Gathering: Collected weight tickets, seal photos, container
images, and material analyses, ensuring meticulous verification against the Good Received
Note (GRN).
• Effective Communication and Negotiation: Engaged in negotiations with buyers and
suppliers via phone, email, and WhatsApp, addressing claims promptly and professionally.
• Claim Management and Financial Coordination: Managed the rise of claims on the ERP
system, issued Debit and Credit Notes, and collaborated closely with the Accounts team to
facilitate timely settlements with suppliers and buyers.
• Logistics Collaboration: Worked closely with the logistics team to verify GRN details,
aligning them with contractual obligations to prevent discrepancies.
• Operational Guidance: Provided guidance to the operations teams, influencing decisions to
hold or release incoming containers based on claim outcomes.
• Quality Assurance through Spectro Analysis: Requested certified in-house Spectro
analyses from the operations team to ensure material quality met contractual standards.
• Reporting and Analysis: Prepared comprehensive monthly and annual reports for traders,
offering insights into deal outcomes, revenue, and losses to enhance understanding.
• Expertise in Metals: Demonstrated expertise in various metals, including Copper, Aluminum,
Lead, Iron, and Plastic.
Continuous Improvement Initiatives: Spearheaded and participated in continuous
improvement projects to enhance quality control processes, resulting in increased efficiency
and reduced defects.
• Training and Development: Conducted training sessions for production and operations
teams to enhance their understanding of quality standards, contributing to a more proactive
quality culture.
• Regulatory Compliance: Ensured adherence to industry regulations and quality standards,
staying abreast of changes and implementing necessary adjustments to maintain compliance.
• Root Cause Analysis: Led root cause analysis investigations for quality issues,
implementing corrective and preventive actions to eliminate recurring problems.
• Supplier Quality Management: Collaborated with suppliers to improve incoming material
quality, conducting supplier audits and fostering strong relationships to ensure consistent
quality.
• Cross-Functional Collaboration: Worked closely with cross-functional teams, including
R&D, Engineering, and Marketing, to integrate quality considerations into the product
development lifecycle.
• Risk Management: Implemented risk management strategies to identify and mitigate
potential quality risks, ensuring a proactive approach to quality assurance.
• Statistical Process Control (SPC): Utilized SPC tools and techniques to monitor and control
production processes, ensuring they remain within specified quality parameters.
• Documentation and Standard Operating Procedures (SOPs): Developed and updated
comprehensive SOPs and documentation for quality control processes, ensuring clarity and
consistency.
• Customer Feedback Analysis: Analyzed customer feedback and complaints, driving
improvements in products and processes to enhance overall customer satisfaction.
Maintain client accounts to ensure that all compulsory health and safety training
courses have been completed (Oil & gas, construction, marine industry, Schools and
Hospitality).
• Submit weekly, monthly and quarterly sales reports across the year's annual
budget.
• Establish customer relationships through frequent visits and communication.
• Work with marketing staff to ensure that pre-qualification is completed in a timely
manner.
• Developed and implemented sales strategies resulting in a 30% increase through regular meetings with sales and marketing teams.
• Increased Q1 leads by 20% through creating and advertising new properties on various portals.
• Conducted seminars for real estate agents on effectively using CRM tools such as Sales Force, Propspace, and Hubspot.
• Organized successful sales events with major property developers resulting in a 10% increase in sales.
• Monitored real estate portals to provide clients with relevant information and updates.
• Proactively communicated with clients to meet marketing goals and reduce complaints
• Analyzed and maintained the CRM Database, resulting in a 20% increase in lead conversion rates.
• Boosted sales by 10% and gained 55 new leads by participating in the Al Ain Cityscape Networking Event.
• Conducted 15 training sessions to reduce errors by 25% and improve workflow efficiency.
• Improved client satisfaction ratings by 15% through staying up-to-date with the latest real estate regulatory laws and project updates.
• Ensured timely completion of projects with a 5% increase in on-time project delivery rates through close collaboration with developers.
• Maintained optimal customer satisfaction and 0% liability rate by identifying and addressing potential issues.
• Processed various types of documentation, including cheque clearing for up to 100 cheques per day, as well as account opening forms and
customer service-related documents, resulting in a 99.9% error-free processing rate.
• Played an active role in daily Central Bank entries, managing up to 50 transactions per day, and processed Direct Debit Authority (DDA)
transactions through the Direct Debit System (DDS), ensuring a 100% success rate with no transaction failures.
• Proficient in financial and ICCS (Integrated Customer Care System) systems, with experience in processing post-dated cheques (PDCs) and
managing their presentation and lodgment, resulting in a 95% reduction in PDC processing time.