Total Years of Experience: 14 Years, 0 Months
March 2010
To Present
Quality Inspector
at LG
Location :
Egypt - Cairo
I'm working on monitoring agents of customer service through all communication channel like (inbound Calls, outbound Calls, WhatsApp chat, messenger face book, live chat )
analysis the mistake of customer service agent and send email for each agent to evaluate his information and competence in handling
collect all low performance agent and meet one to one meeting and educate them
I'm working on training plan for customer service
I'm working with pain point team to make new process and action plan for improving customer service agents
i'm working on KPI's of C. S through collecting all result of customer servicer agent and sent evaluation every months
analysis the mistake of customer service agent and send email for each agent to evaluate his information and competence in handling
collect all low performance agent and meet one to one meeting and educate them
I'm working on training plan for customer service
I'm working with pain point team to make new process and action plan for improving customer service agents
i'm working on KPI's of C. S through collecting all result of customer servicer agent and sent evaluation every months
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