Farsana Shahabudeen

HR Support:
• Responsible for promoting workplace HSE awareness and zero incident culture among employees by working in collaboration with QHSE team.
• Responsible for new hire induction and organization familiarization.
• Responsible for off boarding, including facilitating exit interviews as per company policy and prepare summary for voluntary attrition reports.
• In collaboration with the Training department, ensure 100% training of the employees as per the training matrix.
• Provide support in organizing the training, which includes facilitation and set up of the trainings.
• Provide timely and accurate support to payroll by processing staff expense claims as per the company norms and deadlines.
• Support the Talent acquisition team through the recruitment process including uploading and maintaining new candidate database in Taleo.
• Ensuring 100% compliance to work permits/residence permits by working in tandem with the Public Relations Officer.
• Undertake projects assigned by the HR Manager.

Admin & Office Management:
• Responsible for collating supplier bids & tenders and ensure on time submission; raising purchase requisition in oracle based on supplier quotation; follow up on delivery.
• Cost Management - reduced the overall admin related cost by 30% and over achieved the KPI target set every year.
• Organising flight, hotel booking & prepare travel schedule for all employees, arranging both in-house and external events, and managing the cost efficiently.
• Maintaining front office as per business requirements, liaising with service providers as required, including managing office administration tasks for 250 staff on day-to-day basis.
• Effectively managing diaries and scheduling meetings wherever necessary.
• Supervising & training office assistants, assigning administration tasks as required.

Office Management
• Ensures the front office is operating as per business requirements and liaising with service providers as required including managing office administration tasks for 30 staffs on a day to day basis
• Coordinating and organising flight, hotel booking & prepare travel schedule for staff from other regions visiting Dubai including associates and senior executives
• Effectively managing diaries and scheduling meeting wherever necessary & organize periodic conferences
• Maintaining supplies of stationery and equipment & managing Petty Cash
• Checking and fixing duplicate contacts and accounts on Sales Force, simplifying the work of sales & marketing staff.
• Working closely with QHSE team to ensure all requirements are followed and files updated
• Arranging regular testing for electrical equipment and safety devices and updating health and safety policies and ensuring they are observed
• Processing staff’s expense claims for approval and ensure timely payment of claim
Sales & HR Support
• Assists the team in preparing & compiling of tender documents and ensures the tender documents are submitted on time.
• Deals directly with clients in sending invoices & follow up on timely payment.
• Provide assistance in converting all staffs and new candidates resume into company resume format
• Assists sales analyst & other Staffs in adding accounts & meeting request & updates on sales database
• Provide new staff Induction to all new joiners and managing all training requirements
• Handling office related correspondence with external parties such as banks and governmental organizations
• Works closely with the Public Relations Officer and keeps staff informed about the residency visa procedures and documentation

• Monitoring usage pattern of customers & managing customer database
• Churn control element within targets of <2% of active base
• Coordinating with the CSD Manager in Initiating new policies and procedures for customer complaints
• Responsible for the Recruitment & Training of customer service representatives
• Implementation of product launches, programs & campaigns to achieve revenue targets
• Tracking & monitoring the financial impact of new & existing products and the financial performance, including revenue growth.
• Managing the needs /requirements of high revenue commercial accounts through extensive follow-up procedures
• Man Management- Handling entire Back-End, Front- End, Direct CC Team and Channel Sales Associates across Tamil Nadu

• Management of customer database
• Churn control element within targets of <2% of active base
• Coordinating with the CSD Manager in Initiating new policies and procedures for customer complaints
• Responsible for the Recruitment & Training of customer service representatives
• Implementation of product launches, programs & campaigns to achieve revenue targets
• Tracking & monitoring the financial impact of new & existing products and the financial performance, including revenue growth.
• Managing the needs /requirements of high revenue commercial accounts through extensive follow-up procedures
• Man Management- Handling entire Back-End, Front- End, Direct CC Team and Channel Sales Associates across Tamil Nadu

• Creating & transferring parts for Jebel Ali Rig Solutions in the system and finalizing purchase orders and supplier orders and all necessary paperwork
• Preparation of MIS and monitoring sales numbers
• Coordinating with Logistics Department for preparation of shipping documents and liaising with freight forwarders to enable smooth entry and exit of goods from JAFZA
• Coordinating between the Service Center and the Warehouse, maintaining register of modules shipped back after repair and coordinating between the Sales Team & the Accounts Team for the prompt delivery of Invoices to Customers
• Liaising &supporting the Parts Manager and team and executing jobs as and when assigned

• Customer service advisor for Credit cards involved solving customer queries & guiding customer and facilitating internet banking services
• Advising customers on various banking products including Insurance, Investments & Personal Loans