ماهر الهاجين

Develops and implements operating methods and procedures designed to eliminate operating problems and improve product quality
Monitor compliance of information flows and data stores against data quality standards.
Identify areas for data quality improvement and help to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, and process design strategies.
Recommend maintenance enhancements to data acquisition processes to improve accuracy of data warehouse.
Measure and report to management on the progress of data quality improvement, this also include documenting the return on investment associated with improving quality.
Provide training and consulting services to the employees in the organization & members.
Manage the team on the progress of their members.
Track flow of special projects progress with members.
Effectively timely manage any assigned new projects
Use the performance management process as a valuable tool for supporting employee development and improvement.
Schedule for meetings - if needed - with assigned members to refresh their awareness with updated formats and to display recommended solutions for data rejection or quality issues.

 Responsible for identifying, understanding and developing current and new clients.
 Responsible for keeping potential clients and key contacts ‘warm’ and pro-actively
 Responsible for leading analysis and relationship building with several new clients.
 Responsible for understanding and evaluating competitor activities and trends, and communicating business development intelligence gathered to staff in a timely and open manner.
 Supervise market intelligence analyses produced by technical divisions. This will include managing several colleagues’ activities on these tasks and ensuring quality, timelines, distribution, and appropriate vetting of the analyses.
 Support business development trend forecasting in key markets,
 Perform communications networking in the DC market as needed, to build upon the activities of Communications Specialist to promote.

•Understanding the company's products (Technical characteristics), To understanding technical requirements of customer needs.
•Visits prospect customers to demonstrate products and make presentations.
•Advises on forthcoming product developments, discussing special promotions.
•Analyzing customer’s behavior from products sold, sales regions, quantities and method of payments which helps the marketing department to set plans.
•Presents and recommends methods or updates for internal processes
•Complete closing process and ensure money collection.
•In my position in XEROX Egypt, I achieved the highest target in my period.
•Still have the relation even after the work.

Comercial International Bank Egypt, Customer Service)

•Continue work with a look at the skills needed to deliver effective customer service and encourage learners to practice these skills.
•Understand the needs for customer service skills.
•Know the main methods of customer service delivery.
•Work through scenarios dealing with service in practice.