Head Teller
Dubai Islamic Bank
مجموع سنوات الخبرة :20 years, 1 أشهر
Process all teller counter service transaction online with operational policies & procedures.
Cash and cheques withdrawal and pay out money after verifying signature, date, payee and amount in numbers and letters.
Receive cheques and cash for deposit, verify amounts, and check accuracy of deposit slips.
Daily knowledge of foreign currencies rates changing (buying, selling and transferring).
Address customer problems and complaints to achieve satisfactory resolutions referring issues beyond role limits.
Accept loan payments, credit cards, buying and redemption of National Bonds and utility bills payments.
Report the suspicious transactions to the branch manager.
Well knowledge of all bank products, services and operations.
Responsible for computing and verifying inward clearing cheques.
Well versed in using ICCS.
Review teller's transactions at the End of the Day.
Cross selling for all the bank products.
Provide the branch with referrals and potential customers.
Cooperate with the concerned department for ATM replenishment.
Daily cash inventory.
Provide fast excellent and error free remittance services (TT/DD/WU etc.) To customers from the published timing of the branch in very professional way.
Good product knowledge in order to give excellent client service.
Balancing of teller reconciliation’s before close of day.
Arranging cash to head office.
Tries to have new customer by giving high level of service and information they need.
Attends to customer’s complaints and find suitable solutions or inform head office.
Check potential suspicious transactions and report being made.
Assist customer in buying and selling foreign currencies.
Attend telephone calls and give currency rate / information as required by customers.
Knowledge of selling and buying travelers checks.
Report any suspicious persons or packages.
Good knowledge in AML procedures and laws.
Give training the new staff assigned in the same branch
Opening investor’s accounts.
Record sales documentation received from clients and other stock broking firms.
Check the validity of documents and facilitate share transaction settlements.
Record data and undertake electronic transfer of securities.
Assist brokers in buying and selling.
Follow up investor’s transactions with the Clearing Depository and settlement (CDS).
Provide information to the investors about the listed companies in both markets (DFM & ADSM).
Travel Consultant
Mobile phones sales