Sales Operations Manager
Standards-HRC
Total years of experience :14 years, 7 Months
Lead planning and execution of business development projects for organizational growth.
Successfully achieved a notable 20% growth in business development within the Gulf markets.
Formulated and executed comprehensive business and revenue growth plans, setting ambitious goals to drive sustainable development.
Delivered exceptional results by achieving a remarkable 30% development growth in Lebanon for the fiscal years 2019 and 2020
Played a pivotal role in enhancing organizational capabilities by providing soft skills and sales training to over 60 SMEs, contributing to their professional development and overall business success.
Managed the company properties through daily reports from the Sales team, ensuring a comprehensive understanding of ongoing activities and performance.
Led a dynamic 12 ppl. Sales and Leasing team, assuming full accountability for achieving sales goals and maintaining a high level of operational excellence.
Managed the entire sales and leasing processes, aligning efforts with the Annual Plan and budget, and meticulously monitoring processes to enhance daily progress towards objectives.
Achieved sales targets through the strategic empowerment of sales agents, implementing targeted sales training programs, fostering effective communication networks, and building enduring relationships with agents and prospective clients.
Demonstrated cost control expertise by reducing expenses and fast-tracking goals in alignment with corporate directives, contributing to overall financial efficiency.
Led the establishment of training programs for the Sales and Leasing departments, ensuring continuous skill enhancement and professional development within the team.
Attained full occupancy for Symphony Mall, AL Tijaria Mall, and Juman residential complexes, showcasing a keen ability to drive and sustain high occupancy rates
Assure the implementation of highly effective annual strategies, ensuring accountability and alignment with organizational goals.
Successfully met revenue targets through the execution of annual and monthly budget plans, exhibiting financial judgment and goal-oriented planning
Assumed responsibility for achieving sales and leasing targets, conducting lease renewals and analyses, and maintaining control over document flows for streamlined operations.
Cultivated and managed an extensive network of clients and agents, fostering robust professional relationships to enhance business opportunities and client satisfaction.
Created and upheld a strong working relationship with builders and property managers to guarantee the smooth completion of occupied apartments and to go above and beyond for tenants
Proficiently managed the Building Management System (BMS) to monitor the status of all properties, overseeing maintenance, security, CCTV, accident response, cleaning, and addressing tenant claims.
Applied strategic simplification to operation rotation reports, actively identifying and implementing improvements to raise daily operational efficiency.
Strategically identified prime locations for various MMC restaurant brands within Kuwait, resulting in expanded market presence and increased company revenue.
Pioneered the establishment of MMC brands in new areas, enhancing the visibility and market share of each brand.
Established a unique network with relevant real estate agents and contractors, facilitating effective location scouting and negotiation processes.
Effectively handled pre-opening issues by reviewing strategy plans and managing all property-related concerns from construction to fit-out, ensuring a seamless transition from conceptualization to operational success.
Managed and maintained rental properties for Spoons Mall and the Dome Mall, addressing vacancies, negotiating and upholding leases, and overseeing property upkeep and security.
Established rental prices by conducting studies of local rental rates, factoring in overhead costs, depreciation, taxes, and profit objectives.
Demonstrated adeptness in optimizing company resources, contributing to enhanced profitability and sustained growth.