Head of products and capability development - Division Head
Aljazira Capital
Total des années d'expérience :20 years, 9 Mois
* Strategic and Business Planning
* Strategic initiatives/Project Management
* Performance Management and Business Support
* IT/Business Interfacing and Integration
* Product and Capability Development
* Process Re-engineering
Responsibilities
Project Management
• Collecting business requirements and finalizing project scope
• Plan, manage, lead, organize and control the project team and generate progress status accordingly
• RFPs, Vendors selection and proposals evaluation
• Products Design, Development & Implementation
• Generate test plan and scripts
• Arrange for reviews and sign-off for all deliverables
• Migration and Training plan
• Customers and employees awareness and support
• Quality Assurance
Business Process & procedures
•Process Reengineering & Optimization based on the standards and policies
•Validate and monitor the implementation of the reengineered processes
•Review and design all related forms and contracts
Translation of Organization Strategy into tangible initiatives to achieve Business Objectives
Providing several studies (business planning capabilities, market analysis studies, business process enhancements)
System and Business Analyst
Reviewing the company annual plan and objectives
Representing the company in all tadawul committees and activities
Team coaching and monitoring
Managing company campaigns
Internal incentive scheme
Customers segmentation and service packaging
Business Continuity and disaster recovery planning
Automate the internal procedures
Track customers, employees and company performance Vs. budgets
Top management reporting
Achievements
The most crucial achievement ongoing at the stage is managing, designing and implementing the customer relationship management (CRM)concept in the company
completing readiness requirements of many Tadawul projects such as Sukuk (Bonds) trading ability, e.voting and investor services, and global e.trade projects
Global e.trade platform projects
Implementing AML system
Revive mutual funds capability
Omnibus account setup
A successful internal incentive scheme
Responsibilities
System and Business Analyst
Applications Designer and Developer
Creating Policies and Procedures
Achievements
Designing the developing application processing systems (Tadawulcom, Customer Care, Appraisal, and others)
Creating policy and procedures for different product and services while spin-off Investment Banking Business from Commercial Banking (mandated by CMA)
Be a part of a team for Preparation of all requirements for CMA certification and license acquiring; including operations manuals, business and financial plans, control documents
help desk
performing three projects: remote desktop, active directory and LAN Client Control Manager
Data Entry