Retail Assistant Store Manager
The Sultan Center
Total years of experience :11 years, 0 Months
Assume complete responsibility for the retail store and improve its commercial performance by increasing its turnover and maximizing profitability.
Develop and implement marketing and promotional strategies to augment sales.
Maintain merchandising values that reflect company image through creativity.
Keep an advanced knowledge of company products including their rates and other specifications, current promotions, company policies and prevailing security practices.
Plan inventory and maintain favorable stock level in terms of departments, brands, styles and options; resolve discrepancies and enforce actions.
Establish and maintain relationships with individual and business customers to continuously generate a pipeline for repeat or referral business.
Increase Sales and “bottom-line” profits of the store.
Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner.
Provide exceptional customer service and ensure the employees also provide the same level of service.
Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
Ensure interior and exterior of store is maintained to company standards.
Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
Ensure employee awareness of safety and emergency procedures.
Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
Customer Service
Act as the first point of contact for customers on behalf of the organization.
Contribute to the establishment and development of the organization’s goodwill/ reputation by presenting a professional image at all times.
Process customer transactions and respond to product and service inquiries in a prompt and professional manner. Ensure understanding and fulfilment of all their needs.
Consistently delivered high quality, prompt and first class customer service which results in loyalty and retention. Handle a wide variety of customer support matters and conflicts on a daily basis.
Comply with standards and quality of service set by the organization.
Apply strong communication skills in dealing with multicultural clients, employees, and management.
Resolve customer problems or complaints by determining optimal solutions.
Achieving double digit YOY sales growth
Leading Team to deliver exceptional customer experience.
Driving availability and quality to retain and grow a loyal customer base
Assist customers in all aspects of store services including handling complaints and inquiries
Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability.
Reduced stock holding through improving accuracy within systems and the focus of the team on stock replenishment and management process
Daily reviewing the reports for sales, Budget, Turnover and Margins.
Responsible for managing shelf and overall performance of the store plus import activities.
Staying abreast on the market, analyzing trends in the market and providing latest information on fast moving products to import similar products that would yield better profit.
Acting as a Manager, performing his job responsibilities in his absence.
Identifying the need for ordering local FMCG products based on the store requirement.
Ensuring smooth operations in the shop floor while supervising cash counters and customer service.
Looking after the sanitation of the supermarket and ascertaining timely payments to the suppliers.
Monitoring the availability of the stocks; issuing purchase requisition and preparing stock variance report at the month end.
Received an appreciation from the famous India Movie Mega Star “Sharukh Khan” for the outstanding customer service demonstrated by the team at the Safa Park Choithram store.
#In charge for preparing salaries for the employees deputed in different countries within 2-3 years.
#Developed incentives, perks and special bonuses including rewards for the said employees.
#Referred to the fluctuating exchange rate in creating the staff salary.
#Handled effectively computerized accounting works and inventory management for different utilities.
#Prepared and reviewed Profit & Los, Balance Sheet, Forex Gain / Loss Account, Cash Flow and Fund Flow for all the branches on monthly basis.
#Prepared monthly salaries for all local and expatriate staff plus handled banking operations.
#Conducted monthly stock taking and evaluated stock variance report.
#Received payments from customers and cross-sell company products.
Certificate of Business Professional Programmer from Doeacc Society. Proficient in Tally, MS Office Suite, e-mail applications, net surfing and web research