Authorization & Fraud Anaylst
Emirates Bank, Noor Islamic Bank, RAK Bank
مجموع سنوات الخبرة :22 years, 2 أشهر
Monitor transactional-based card spends on a 24x7 basis as per Bank's procedures.
Contact cardholders on suspicious activities on their card accounts and take necessary actions as per bank's procedures in accordance with agreed controls and TAT’s.
Resolution of all customer issues/enquiries relating to authorizations or any possible fraudulent transactions, disputed cardholder billings etc.
Responsible to detect possible fraudulent transactions on cards & to resolve customer disputes on any unauthorized or fraudulent transactions and protect the bank's interest.
Advise respective units in the bank to take necessary actions on any possible fraudulent transactions/accounts/disputed transactions.
Timely SAFE reporting on MasterCard International.
Ensure that all authorization related functions are carried out in accordance with laid down procedures and controls.
Ensure pro-active and efficient service is rendered to members of the ruling family as well as Priority customers, in accordance with laid down processes.
Ensure that IARS/GARS and Call Connect lines are answered within 3 rings.
Ensure that all outstanding authorizations are dropped in accordance with laid down procedures.
Ensure that all Bonus requests are logged on in a prompt manner in accordance with the mandated limits assigned.
To identify possible frauds arising out of transactions in a pro-active manner and take necessary steps to protect Bank's interests/money.
To handle exceptional processes/large volume of business and maintain service delivery.
Block/Unblock/Activate cards as per the laid down procedures.
To handle Incoming Acquirer Authorizations & Branch Cash Advance Requests
Assist other members of the banking industry to investigate fraudulent activities.