Mahesh Chaturvedi

Authorization & Fraud Anaylst at Emirates Bank, Noor Islamic Bank, RAK Bank

• United Arab Emirates - Dubai
• My current job since May 2002

 Monitor transactional-based card spends on a 24x7 basis as per Bank's procedures.
 Contact cardholders on suspicious activities on their card accounts and take necessary actions as per bank's procedures in accordance with agreed controls and TAT’s.
 Resolution of all customer issues/enquiries relating to authorizations or any possible fraudulent transactions, disputed cardholder billings etc.
 Responsible to detect possible fraudulent transactions on cards & to resolve customer disputes on any unauthorized or fraudulent transactions and protect the bank's interest.
 Advise respective units in the bank to take necessary actions on any possible fraudulent transactions/accounts/disputed transactions.
 Timely SAFE reporting on MasterCard International.
 Ensure that all authorization related functions are carried out in accordance with laid down procedures and controls.
 Ensure pro-active and efficient service is rendered to members of the ruling family as well as Priority customers, in accordance with laid down processes.
 Ensure that IARS/GARS and Call Connect lines are answered within 3 rings.
 Ensure that all outstanding authorizations are dropped in accordance with laid down procedures.
 Ensure that all Bonus requests are logged on in a prompt manner in accordance with the mandated limits assigned.
 To identify possible frauds arising out of transactions in a pro-active manner and take necessary steps to protect Bank's interests/money.
 To handle exceptional processes/large volume of business and maintain service delivery.
 Block/Unblock/Activate cards as per the laid down procedures.
 To handle Incoming Acquirer Authorizations & Branch Cash Advance Requests
 Assist other members of the banking industry to investigate fraudulent activities.