Senior Account Manager - Saudi Arabia and Bahrain
Hexagon Asset Lifecycle Intelligence
Total years of experience :12 years, 9 Months
•Managing Hexagon Strategic Accounts in Saudi Arabia and Bahrain in oil and gas as well non-oil and gas sectors.
• Establishing and maintaining a strong relationship with our clients through regular engagements and initiatives as well delivering tailored solutions and exceptional customer service that resulted in increasing sales revenue and new business prospects.
• Developing business diversification strategy for non-oil and gas sectors.
• Responsible for KSA entity local content / IKTVA program.
• Helping customers with their digitization plans and visions.
• Attract local talents to be part of our KSA team to support our localization strategy.
• Developing and implementing sales strategies to acquire new business, develop existing business and maintain an accurate project pursuit list.
• Developing long-term relationships with senior management within customer to understand their key business drivers, align these business drivers with Hexagon to ensure their awareness about Hexagon Solutions/tools capabilities.
• Coordinate between more than one department and division within Hexagon group to maximize meeting customer requirements.
• Managing Digital Twin business along with other solutions for Design, Construct and O&M. • Developing a Power Base / PPVVCC sales methodology with each customer to enhance sales process.
• Handling and resolving customer complaints regarding a product or service.
• Understanding customers’ business needs and be able to respond effectively with a plan of how to meet these needs.
• Develop and implement sales strategies for projects and maintain an accurate project pursuit list.
• Develop long-term relationships with senior management within customer accounts to understand their key business drivers, align these business drivers with Emerson to ensure their awareness about Emerson Automation Solutions capabilities.
• Understand customers’ needs and be able to respond effectively with a plan of how to meet these.
• Develop sales strategies to acquire new business.
• Negotiate and finalize the techno-commercial proposal with customers.
• Protect and grow existing installed base and develop key accounts and target competitive accounts for market share gain.
•Manage Systems business and develop specific plans to implement divisional growth strategies.
•Work closely with the Emerson division to maximize potential for Emerson Process Management in the region.
•Proactively work with customers to understand the pain and vision creation.
•Negotiate and finalize the techno-commercial proposal with customers.
•Protect and grow existing installed base and develop key accounts and target competitive accounts for market share gain.
•Develop and implement sales strategies for projects and maintain an accurate project pursuit list.
•Provide answers to client questions about our product, servicing, and other technical aspects of the product.
• Operate as the lead point of contact for any and all matters.
• Build and maintain strong, long-lasting customer relationships & Negotiate contracts and close agreements to maximize profit.
• Serve as the link of communication between key customers and internal teams.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas.
• Forecast and track key account metrics.
• Interact and coordinate with the sales team and other staff members in other departments working on the same account.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Deal with customer technical requests and resolve technical issues either remotely or onsite in a timely manner
• Working in TPS System (Total Plant Solution) and Experion PKS (Process Knowledge System) DCS Systems .
• Install and Configure ES-T workstation (Experion Station for TPS) and Windows Server and EAPP Node..
• Converted P&IDs into DCS Graphics.
• Perform on-site systems installation.
• Working in PM to HPM Migration.
• Support DCS commissioning and Pre-FAT, FAT and SAT activities.
• Perform Loops/Function Test for DCS.
• Provide technical support over phone/email to customers/colleagues.
• Supervise, Assign jobs and Train Technicians and follow up with their job performance.
• Manage Project Resources.
• Support Sales team in terms of gathering technical information from customers’ site.
• Support Company Sales growth by submitting Sales Leads.
• Discuss and finalize proposals with customers.
• Support Ordering new Project materials and follow up with back office.
• Support Sourcing team in choosing the correct item.
• Prepare PR`s (Purchase Order).
• Follow-up and verification of Third Party equipments/Items from suppliers.
• Prepare and coordinate for new project materials to ship from company to customer’s sites.
• Supporting PMP (Parts Management Program) for ARAMCO and SABIC companies.
• Working in DCS/Marshalling Cabinet Assembly as Per Customer Design (Engineering) Specification.
• Knowledge in XLS 3000 Panel for fire and gas.
• Coordinate with customers for site visit /service.
• Performing Site Survey.
• Support Offshore Platforms.
• Preparing NMR (Non Materials Requirement) Files.
• Working with Modbus Serial Interface communication.
• Writing Service/Technical reports.
• Submit quotes to customers based on defined pricing models for standard and customized products range.
• Recommended the Customers Similar Products have more advantages/Options than they asked for and Offering after-sales support services.
• Demonstrating how a product meets a client’s needs.
• Working with existing customers to help them get the most out of the products they have bought.
• Assist with product selection and technical support.
• Prepare PR`s (Purchase Order).
• Support services for detectors ( Fire Detectors, Heat Detectors), customize Radio frequency.
• Making Troubleshooting.
• Working in Electronics circuit.
• Worked on CENTUM CS3000, CENTUM VP, and Pro-safe Software’s.
• Converted P&IDs into DCS Graphics.
• Made Loops/Function Test for DCS
• Submitting a weekly report.