Mahmood B Al Qudah

1.Internal Audit and Control Unit / Administrative auditor (Oct 2022- until Now).
•Auditing work procedures, supervising the implementation process, and submitting the necessary recommendations to address deviations.
•Auditing the extent to which the companys human resources comply with regulations, rules, and administrative and organizational decisions.
•Conducting field visits to audit the compliance of administrative units with administrative decisions and work procedures.
•Working on auditing within the oversight activities in the executive plan.
•Preparation of regulatory reports with observations and regulatory recommendations, if any.
•Follow-up and ensure the correction of audit observations and prepare reports for subsequent audits.
•Reviewing and analyzing the oversight activities in the executive plan, identifying any changes that occur, and assessing their achievement of audit objectives in order to update and develop work procedures.
•Any other tasks or duties assigned by the direct supervisor and/or manager.

•Implementing all operations and procedures related to human resources, including:
Monitoring and implementing daily attendance tracking mechanisms (arrival and departure) for employees in accordance with laws and regulations.
Processing and entering leaves (official, sick, casual, unpaid) and departures into the system in accordance with laws and regulations.
Monitoring employee attendance, recording employee fingerprints, and managing shift schedules in the system.
Hiring procedures, including (preparing new employee files, following up on the submission of all required documents, creating electronic files with new employee information in the system, calculating basic salary and experience).
Preparation of transfer, promotion, grievance, retirement, termination, and other letters.
•Preparing committee books and updating the committee matrix in the system.
•Preparing a report on the employees as per the managements request.
•Implementing daily attendance and departure monitoring mechanisms for employees in accordance with laws and regulations.
•Managing employee files and updating them periodically both electronically and manually, while maintaining the confidentiality of the information.
•Archiving and storing all employee documents and transactions electronically and manually.
•Management, organization, and arrangement of employee file warehouses and files specific to the Human Resources Directorate.
•A representative for private health insurance, including (responding to employee inquiries and following up on complaints through phone and/or official transactions during and outside official working hours (24 hours)).
•Follow-up and coordination with the insurance company on all related matters:
Adding and removing employees and their beneficiaries.
Emergency cases.
Accredited medical entities.
The ceiling for therapeutic coverage for medical cases.
Following up on medical case approvals with medical authorities.
Chronic medications for employees and monitoring their dispensing by the insurance company and medical entities.
Following up on health insurance contract invoices and employee treatment invoices.
Any other tasks within the regulations, instructions, and the private health insurance contract.

•Preparing the necessary correspondence for security approvals and granting residency renewals for investors.
•Registering companies according to regulations, rules, and legislation, and auditing all documents and legal requirements necessary for registration.
•Making changes that occur to registered companies in accordance with regulations and legislation.
•Responding to official and semi-official entities and courts, Issuing company certificates and licenses.
•Reviewing and approving authorizations and mandates, and providing legal opinions, Follow-up on contract licenses for investors, preparing debt clearance certificates for investors.

•Daily inventory of the central treasury balance in Jordanian dinars and foreign currencies.
•Preparing branch cash requests and supervising their delivery to the representatives.
•Supervising the replenishment of ATMs with cash in all governorates of the Kingdom.
•Preparing cash requests to be brought from the central bank.
•Supervising the cash procurement from the central bank.
•Monitoring the daily account balances in Jordanian dinars and foreign currencies.
•Monitoring branch balances in Jordanian dinars and foreign currencies.

•Receives calls promptly from customers to answer their queries, solve their problems and provide solutions.
•Ensure up to date knowledge of latest products and developments in the company, Document cases that need follow up and transfer them to entitled personnel.
•Handle and resolve customer complaints, maintain phone call quality, Manage upset customer conflicts and challenging situation, Up- sold service to existing customers.
•CC support: support team leader and WFM, Back office and assurance offices with their workload, achieve the KPI’s target.

•Registering new students and ensuring they bring all the required documents and meet the registration conditions, Follow-up with the Ministry of Higher Education regarding student registration, accreditation of certificates, and courses.
•Registration and withdrawal of courses and preparation of students schedules according to the submitted request, preparing reports and statistics on student numbers as requested by the administration.
•Participation in university-specific seminars and exhibitions.

• Preparing a daily report on the number and categories of customers inside the mall.
• Following up on any comments and/or responding to inquiries from customers over the phone or inside the mall, Organizing and supervising marketing and promotional campaigns within the mall.
• Monitoring the daily opening and closing of the stores inside the mall, Monitoring the organization, arrangement, and cleanliness inside the mall.