Mahmoud Elkafrawy

Drive revenue growth through strategic up-selling and cross-selling of telecommunications products and
services
Manage complex customer inquiries for mobile, internet, and TV services across multiple channels
Process and resolve billing discrepancies while maintaining customer satisfaction
Implement customer retention strategies aligned with company objectives
Ensure compliance with telecom industry regulations and data protection standards
Key Achievements:
Achieved 115% of quarterly sales targets through effective cross-selling strategies
Maintained customer satisfaction rating above 95% through excellent service delivery