Receptionist Acting Night Manager
Hilton Kuwait Resort
Total years of experience :6 years, 1 Months
Check lost postings house account and follow-up Receive shift handover from late shift
review logbook & wake up sheet & take away meals order.
all team to review that enough internet cards are available on the desk.
Arrivals correspondence file available at the desk
Ensure that all cashiers have closed their cash accounts and their posting accounts. Check room discrepancy report and follow up
Check view totals (occupancy, arrivals and departures) and room type availability of the day Check lost postings house account and follow up on any charges Verify accuracy of manually posted room charges.
(manual post room revenue report)Print and action the auto post exception report Ensure that no room revenue has been posted on complimentary/house use. Process all No Shows and Late Cancellations.
on any charges
Restart onq on all workstations on the front desk and in the back office to ensure that the new business date shows. Distribute all printed reports to the relevant departments. Print/run the Zip Outs and distribute any that have not been emailed.
Check-in and post room charges for any guest who arrived during onq closeout. Hotel tax e.n.t to be posted 7-14 as order after night run on rooms due out. Perform cashier audit if not on duty on the same day
Review all early arrived rooms & profiles.
Make sure that the apollo blocking is done and after that send the villa no. Only to the room service to check the villa kitchen equipment’s. Prepare shift handover. At the end of your shift, it is recommended to reboot your workstation to clear the memory and increase performance of the system.
Handling Daily Operation As In charge For The Shift mainly at the main airport and the other three terminals as well, Plan, Coordinate And Prepare All Pre-client Documentation Visas, Other Additional Requested Services Up To The Hilton Standard, Co-operation With All Concerned Departments In Order To Ensure The Necessary Information For Performing Services, Obtain Daily Rates And Room Types, Assuring guest Satisfaction By Meeting And Greeting The Guest Upon Arrival In A Timely And Professional Manner, To Impact Property Salt Scores Positively, Direct Reporting To The Front Office.
Daily part time half shift 1st Nov, present
Welcome and check-in for guests, taking account of the established standards. Check-out of departing guests in accordance with the established standards. Administration of internal keys. Responsible for the cash inventory allocated. Cashing cheques and bills
Know all the tasks on the central telephone switchboard. Accept reservations. Be familiar with the daily activities in the hotel.
Reporting to night manager.
Provide initial contact point in the hotel and optimal efficient service, receiving and passing telephone calls
Full night in charge of the shift, handling the in-house guests’ requests and requirements and coordinate with the concerned departments (front office, reservations, housekeeping, engineering, food and beverage, security) to deliver the required as per the Hilton standard
Handing food and beverage requests as a part of magic call center tasks to bunch food in micros,
. Handling guest complains, to assist magic call center supervisor and FD assistant managers as needed to enhance smooth operation carry out the measures laid down in emergency and alarm situations, record defects and ensure rapid repair by passing these on immediately, and update daily check list.
الحصول بكالوريوس السياحه والفنادق قسم الدراسات السياحيه بتقدير عام جيد ومشروع التخرج بتقدير جيد جدا