Director of Enterprise PMO & Transformation
MBC GROUP
مجموع سنوات الخبرة :22 years, 3 أشهر
Lead the Program Management Office function with the objective of ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed constrains:
▪ Engage senior leadership and business partners to define the PMO
mission, goals and operating model, and foster a projectmanagement-oriented culture and mindset
▪ Lead the identification and implementation of project management
processes, methods, tools, guidelines and standards in order to
establish a stable framework that supports all project teams and
stakeholders to improve the probability of successful delivery
▪ Define, manage and direct the needed end-to-end PMO work effort,
which includes leveraging best practices and techniques in
identifying, quantifying and tracking the realization of expected
benefits defined in business cases
▪ Ensure that investments and initiatives in project management
services align with organizational strategy and priorities
▪ Develop and manage project and program budget and cost,
resource allocation, and reallocations
▪ Prioritize programs and projects based on changing functional
needs, resource capacity constraints, risk exposure, and
interdependencies
▪ Monitor PMO value metrics to make informed decisions that
maximize returns across enterprise projects and programs
▪ Provide ongoing coaching and mentoring to project managers
▪ Facilitate and coordinate the efforts of senior leadership toward the
establishment of the project portfolio definition, its structure and
processes
▪ Regularly review and evaluate opportunities to improve the project
management best practices in order to achieve higher maturity in PPM
Spearheading the PMO in Transformation Management front focusing on providing consulting services (Portfolio, Program and Project Management, Strategy Management and Performance Management) to Dubai Government and Public entities. Specific responsibilities include but are not limited to:
• Manage and deliver large programs and projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
• Lead the PMO function establishment for complex portfolios & programs governmental entities.
• Formulate the governance framework for the projects following the best practices for portfolio & project management.
• Ensure all programs & initiatives strategic objectives are aligned with Dubai Government key objectives.
• Provide expert advice and improvement insights in the field of Portfolio Management, Program Management, Project Management, Strategy Management, and Change Management
• Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria
• Train, coach, and supervise team members
• Continue to develop internal relationships and developing My ADXP brand
Responsibilities include managing several projects to achieve the portfolio strategic objectives which foster business excellence, digital transformation, Automation, BI and new acquisitions:
• Responsible for driving new development projects from concept to implementation, serving as liaison between senior management, delivery teams and business stakeholders
• Engage with Business development team in early opportunity phases to ensure and validate the viability and feasibility of the projects
• Lead diverse project teams including single and multi-vendor management, and lead coordination and communication across multiple departments and operational areas
• Adopt and apply appropriate technical and quality strategies and PMO standards Monitor overall progress and use of resources, initiating corrective action where necessary
• Report through agreed lines on project progress through highlight reports and end-stage assessments
• Deliver leveraging high performing team by effective talent and performance management, conducting appraisals and resolving staff issues
• Lead large-scale projects and programmes sponsored by VSS(VF Shared Services) clients both internal and external
• Establish project plan baseline, define project scope, secure the necessary resources, plan and monitor all activities
• Drive project execution, track project activities, monitor & handle changes and escalations between VF Group and VSS
• Understand cost-to-completion projections and make decisions accordingly
• Assess and manage project risk through mitigation planning Prepare for engagement, review and quality assurance procedures
• Deliver leveraging high performing team by effective talent and performance management, conducting appraisals and resolving staff issues
• Seize opportunities to improve existing processes and makes recommendations for action plans to improve business performance
• Ensure successful delivery of IT projects against agreed timelines
• Delivery of IT systems and business functionality, as prioritized by stakeholders, managing project implementation and deployments activities on test & production environments
• Ensure that project technical standards are met by performing reviews and mentoring the team members
• Analyzing the business needs of clients to help identify business problems and propose solutions
• Coach team members about new processes and escalation matrix, learned lessons
• Ensure project documents are complete, current, and stored appropriately Analysis and business consultancy
• Risk & Issue Management (including problem analysis and solutions, appropriate response strategy on identified risks); Change Management; Status Tracking & Reporting
• Manage resources in conjunction with functional managers, production and sub-contractors
• Keep project's logs and registers up-to-date
• Prepare project status reports indicating the progress achieved, milestones completed, outstanding issues
• Notify management of jeopardy situations, and take necessary actions to meet project deadlines
• Keep all members of the team up-to-date with current information and paperwork
• Communicate with team members to ensure optimal strategy and maximum efficiency
• Participate in quality management initiatives as well as process models mapping
• Document high level and detailed process and data flows including relevant policies
• Analyze system performance on regular basis to make sure of system stability and track down development opportunities
• Communicate, monitor, follow-up, report, and analyze any system's outage and ensure that it is managed according to service level agreement
• Develop and review daily, weekly and monthly Telecom systems' performance reports identifying gaps along with recommendations
• Track & follow-up users / customers problems through remedy system and ensure its resolution according to service level agreement
• Representing Care and Retail Department in projects and process enhancements to guarantee fulfilling the required benefits
• Act as a front line interface with customers acquiring appointment reservations with various embassies as well as answering inquiries related to the embassy.
• The main purpose is to facilitate and provide high level of customer service to the satisfaction of our clients' expectations and to meet department and corporate goals, Moreover Work as part of a team to ensure the VAS-SBU function offers world-class Customer service at all times and to Communicate positively with all involved parties in order to facilitate customer’s reception of the expected distinguished service.
• Providing professional and knowledgeable activation service to retain customers and satisfy corporate sales while adhering to company policies and guidelines.
• Ensuring the completeness of contracts, and updating the sales/customers with the suspension reasons.
• Adhering to daily work scheme to ensure overall activation productivity.
• Following-up on customer complaints and requests to assure implementation.
• Provide customers with all the required information related to the company services and procedures
• Conducting complex selling through offering Business solutions consultation on customer projects.
• Following up with all related parties to assure fulfilling all customers’ requests.
• Sending orders to suppliers and assuring receipt on the quantities and Collect information required about the account and establishing account profile.
• Analyzing and reporting our potential and existing customers for direct marketing and campaign purposes.
• Initiate and close new business projects, in coordination with other related departments.
• Coordinating all resources in developing business opportunities to capture maximum business opportunities available in the market to increase the business scale.
Master of Business Administration (MBA) Status: In Progress Start Date: October
Bachelor of Arts, English Language and Literature
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