Team Lead - EMEA Support Renewals
Oracle Corporation
مجموع سنوات الخبرة :8 years, 1 أشهر
Responsibilities
Managing the day-to-day activities of the team.
Motivating the team to achieve organisational goals.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Conducting training of team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Conducting quarterly performance reviews.
Contributing to the growth of the company through a successful team.
Creating a pleasant working environment that inspires the team
Achievements
- Finalized FY21-22 with Minimal to 0 Errors in Closing the Fiscal Year & Renewing Support worth 100 Million USD
During the End of Quarter for FY21-22
Responsibilities
Executing sales activities, Negotiating and commercial management of designated accounts
Building and maintaining relationships with decision makers in the designated Accounts
Producing Management reports on regional Support Renewals business
Selling Support Contract for both Hardware & Software (Small and Medium Accounts) all over EMEA
Presenting quotations to clients and manage them through the approval process
Achievements
Top Performer for FY22
Led a team of new hires with success rate of 95%
Responsibilities:
Quarterback sales from lead to purchase; be the main point of contact for clientʼs customers, leading the sales
strategy, overcoming objections and negotiating success.
Engage with small and medium businesses across industries, company sizes and types to determine their needs and
identify opportunities to fulfill their needs with client's leading cloud technologies.
Obsess over clientʼs customers and prospects to deliver a world-class customer engagement experience.
Secure customer wins for clientʼs Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution
Specialists.
Position competitive offerings and solutions in the context of customer needs and experiences.
Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoftʼs
technologies.
Meet and exceed targets for net-new revenue and sales pipeline, accurately forecast sales, pipeline and usage for the
products and solutions in scope.
Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage
clientʼs customers.
Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through
different criteria.
Achievements
Maintained the Quarterly target steadily
Successfully Customer Satisfaction through out the sales cycle
Responsibilities: Executing sales activities, Negotiating and commercial management of designated accounts Building and maintaining relationships with decision makers in the designated Accounts Producing Management reports on regional Support Renewals business Selling Support Contract for both Hardware & Software (Small and Medium Accounts) all over EMEA Presenting quotations to clients and manage them through the approval process Achievements Appraisal: Top Performer for FY18-19 in Cairo Team Introduced a new operational method that maximized work efficiency between colleagues to finalize critical tasks by 32%
Responsibilities Conferred with customers about concerns with products or services to resolve problems and drive sales. Compiled customer feedback and recommended service delivery improvements to management Assisted team leaders by providing prompt solutions and performance reports to provide information on areas for improvement. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Achievements Overachieving by maximizing the KPI (Key Performance Indicator) Providing Maximum Customer Satisfaction Evaluating & tracking all my clients with a feedback call to confirm the sale
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