Executive Sales Manager
Shafa Technology
مجموع سنوات الخبرة :14 years, 4 أشهر
1. Formulating and setting goals2: Effective planning3. Make decisions based on facts.4: Good handling of computer programmes5: Dealing with office devices6: High leadership and management7: Extensive knowledge in the field of manufacturing and trading furniture, furnishings, office equipment, and small and large electrical appliances.8: Managing administrative meetings and conducting official interviews9: Contact and communicate with others and deliver technical information to non-specialists.10: Coordination and distribution of burdens11: Prediction and the Power of Observation12: Negotiating in the areas of work13: Experience in managing industrial facilities
Furnishings solutions:
Started Date: JULY 2016 - Until now. Position: PROJECT SALES MANAGER.
Jeddah - Saudi Arabia.
JOB DESCRIPTION:
• Looking for new customers and projects.
• Set the professional marketing plans according to customer and market needs.
• Directing the procurement department to the needs of the new market.
• Knowing the career progression of employees and knowing their figures.
• Pricing office furnishings according to the client's budget.
• Coordination of office furnishings according to the plan areas..
• Follow up quotations and know the required adjustments for prices or furnishing.
• The completion and baptism of the project at the earliest convenient time for both parties.
• Follow up the manufacturing stages in the countries of origin and ensure the dates of shipments arrival.
• Follow-up to enter the final payments of all amounts before the project final delivery.
• Professionally photographed projects as reference for company and new customers.
• Follow up on new business with elapsed clients, and make sure that they are fully satisfied with the company and office furniture.
• It recommends customers to nominate and put the company name and any new business proposed.
• Targeted and prospected for new business through telemarketing, individual creativity and innovation. • Met with clients, delivering presentations and educating on product and service features and offerings. • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan. • Interpreted sales and pricing policies to departmental personnel and customers. • Maintained ethical and positive working environment to • reduce turnover and promote high retention rates. • Maintained marketplace visibility marketplace by participating in industryrelated and community activities. • Resolved customer issues quickly to close deals and boost client satisfaction. • Evaluated performance against goals and implemented appropriate development plans. • Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. • Recruited and hired top-level talent to add value and expertise to sales department. • Used vendor expertise to deliver educational content to sales team. • Closed lucrative sales deals using strong negotiation and persuasion skills. • Reviewed customer service agreements for terms and conditions pricing and accuracy. • Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM. • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness. • Established and cultivated solid business relationships with new or existing customers. • Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities. • Promoted continuing education opportunities for sales team to bolster skills and add value to department. • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures. • Researched competitors' activities and products to uncover new trends • Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
JOB DESCRIPTION: • Planning and undertaking scheduled maintenance • responding to breakdowns • diagnosing faults • repairing equipment • supervising engineering and technical staff • obtaining specialist components, fixtures or fittings • managing budgets • maintaining statistical and financial records • ensuring compliance with health and safety legislation • creating maintenance procedures • managing stocks of supplies and equipment
Furnishings solutions:
Started Date: JULY 2016 - Until now. Position: PROJECT SALES MANAGER.
Jeddah - Saudi Arabia.
JOB DESCRIPTION:
• Looking for new customers and projects.
• Set the professional marketing plans according to customer and market needs.
• Directing the procurement department to the needs of the new market.
• Knowing the career progression of employees and knowing their figures.
• Pricing office furnishings according to the client's budget.
• Coordination of office furnishings according to the plan areas..
• Follow up quotations and know the required adjustments for prices or furnishing.
• The completion and baptism of the project at the earliest convenient time for both parties.
• Follow up the manufacturing stages in the countries of origin and ensure the dates of shipments arrival.
• Follow-up to enter the final payments of all amounts before the project final delivery.
• Professionally photographed projects as reference for company and new customers.
• Follow up on new business with elapsed clients, and make sure that they are fully satisfied with the company and office furniture.
• It recommends customers to nominate and put the company name and any new business proposed.
OPPO EGYPT:
Started Date: January 2016
Position: Customer service.
OPPO Alexandria services centre.
JOB DESCRIPTION:
• Maintaining a positive, empathetic, and professional attitude toward customers always
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues, as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Vodafone EGYPT:
Started Date: January 2013 / November 2015
Position: Customer service (Sales Executive).
Miami Store Alexandria.
JOB DESCRIPTION:
•Excellent operational and service awareness.
•Excellent English spoken & written.
•Excellent leadership, negotiation skills, problem solving and decision.
•Excellent Time Management Skills & Prioritizing.
•High sense of Responsibility & Ownership, considering business legacy.
•Excellent Ability to identify performance gaps & Set Improvement Plan.
•Excellent Ability to Identify Products & Services Advantages & train the team by the best-selling techniques.
•Excellent Ability to Identify Risk & eliminate Process gaps that may cause fraud cases.
•Auditory Understanding for Vodafone Application.
•Excellent Communication Skills Vocal & Mailing.
White House Furniture:
(Home Furniture & Accessories)
Started Date: 2011 / January 2013
Position: Sales Manager.
Loran Alexandria.
JOB DESCRIPTION:
• Responsible for branch sales and achieving the required monthly and annual Target.
• Responsible for branch accounts and sending it to the main branch in Cairo.
• Responsible for stock movement and ordering Needs and new Furniture.
• Responsible for monitoring delivery and installation dates and after-sales service.
• Responsible for Safe, first & final payments with clients.
Mobiserve Egypt:
(Maintenance Mobile Networks)
Started Date: March 2012 / September 2012
Position: Hotline.
Smouha Alexandria.
Sharm Grand Plaza Hotel:
- Position: Store Manager (Sportswear Store).
- Started Date: February 2009 / October 2010
- Sharm Elsheikh.
المحاسبه والإدارة والتسويق والاحصاء