محمود عبد العزيز عبد العزيز

• Settle the business strategy plan for the office furniture dept.
• Make sourcing and communicate with the prospective suppliers to establish new business relations.
• Make consultation on the web ID & the social media development with the marketing dept. & the marketing agency.
• Review and design the dept. requirement plan for the short and long term.
• Pricing, Reviewing and evaluate the prices for both sectors proposals (private& government).
• Set the furniture selections to prepare the proposals (quotation, description, layout & presentation).
• Developing relations with prospective clients.
• Attending the closing meetings with the clients.

• Sales Strategy and Performance:
Setting sales targets, forecasting sales trends, and analyzing performance to drive growth.
• Client Relationship Management:
Understanding client needs, building relationships, and providing solutions to meet their requirements.
• Project Management:
Overseeing project timelines, budgets, and resources to ensure successful delivery.
• Cross-functional Collaboration:
Coordinating with marketing, finance, and other departments to achieve business objectives.
• Market Analysis:
Conducting market research to identify opportunities, understand customer behavior develop effective sales strategies.
• Reporting and Communication:
Providing regular updates on sales performance and project status to management.

• Equipment Maintenance: Planning and executing preventive maintenance, troubleshooting breakdowns, and repairing equipment.
• Team Management: Overseeing engineering and technical staff, assigning tasks, and ensuring efficient operations.
• Resource Management: procuring necessary components, managing budgets, and controlling inventory levels.
• Compliance and Safety: Ensuring adherence to safety regulations, creating maintenance procedures, and maintaining relevant records.
• Financial Management: Monitoring costs, creating and managing budgets, and maintaining financial records.

• Business Development:
Prospecting for new clients and projects, developing marketing plans, and maintaining relationships with existing customers.
• Project Management:
Overseeing project timelines, budgets, and quality, ensuring timely completion and client satisfaction.
• Procurement and Supply Chain:
Coordinating with suppliers, managing procurement processes, and ensuring timely delivery of materials.
• Financial Management:
Pricing products, managing project budgets, and ensuring timely payment collection.
• Design and Planning:
Coordinating office furniture layouts, customizing designs based on client requirements, and ensuring project aesthetics.
• Team management:
Involves overseeing employee development and performance and aligning team goals with company objectives.
• Quality Control:
Monitoring manufacturing processes, ensuring product quality, and resolving any issues.
• Marketing and Branding:
Utilizing project photography for marketing purposes and generating referrals.

OPPO EGYPT:
Started Date: January 2016
Position: Customer service.
OPPO Alexandria services centre.

JOB DESCRIPTION:

• Maintaining a positive, empathetic, and professional attitude toward customers always
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues, as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Customer Focus:
Deliver exceptional customer service, build relationships, and resolve customer issues.
• Sales Achievement:
Meet and exceed sales targets through product knowledge and effective sales techniques.
• Product Expertise:
Maintain in-depth knowledge of Vodafone products and services to provide tailored solutions.
• Store Operations:
Contribute to store operations, including maintaining the store environment and sales reporting.
• Teamwork:
Collaborate with colleagues to achieve store goals and create a positive customer experience.

• Sales Leadership:
Drives branch sales performance to meet monthly and annual targets.
• Customer Management:
Manages customer accounts, collects payments, and reports to headquarters.
• Inventory Control:
Monitors stock levels, orders new furniture, and ensures product availability.
• Delivery & Installation:
Oversees furniture delivery schedules, installation, and after-sales service.
• Financial Management:
Collects payments from clients and maintains accurate financial records.

Leads the sales team, manages inventory, and builds relationships with brand partners. They coach staff, analyze data, and ensure the store follows partner guidelines