Digital Account Manager
Alsayegh Media
مجموع سنوات الخبرة :4 years, 2 أشهر
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other Q-Bridge support. - Communicates the client's goals and represent the client's interests to the team.
• Clients: ElBeit, IACADDubai, The Government Summit, Dubai Municipality, Dubai Government Excellence Program, Arab Social Media Influencers Summit, NAS Sports Tournament, Nad AlSheba Desert Shooting Competition Dubai, Careers Fair UAE, ioTx, SME World Summit, Islamic Economy FIQH Forum, The 3rd Best Humanitarian Practice Forum, Gitex 2015, Sharjah Business Women Council.
• Create, implement and monitor comprehensive social media strategies- A strong emphasis will be placed on developing SM strategy and other targeted communications channels.
• Community engagement for different products/services.
• Implement a variety of tactics and techniques based on different situations and circumstances and reputation enhancement.
• Responds to customer queries in a friendly, professional and supportive way.
• Deals with inquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.
• Identifies the nature of customer`s inquiry and offers all possible help in quickest possible time using technical knowledge and data seeking capabilities.
• Escalates customer’s issues to officer or complaints team if satisfactory outcome for the customer cannot be achieved via standard procedures.
• Microeconomics and business finance • C++ programming • Marketing • Accounting and statistics • Web systems development • Electronic commerce and electronic communication • Global information systems management