محمودالشوادفي عبدالخالق

Hotel reception في Snood

• المملكة العربية السعودية - جدة
• أشغل هذه الوظيفة منذ يناير 2013

1.Supervision and follow-up of all hotel departments such as (reception - kitchen - services...etc).
2.Planning activities and distributing responsibilities to achieve the most efficient operating model.
3.Managing budgets, analyzing and interpreting financial information, and monitoring sales and profits.
4.Develop and implement marketing strategies to promote the hotel.
5.Communicate with customers and work to address complaints and find appropriate solutions.
6.Dealing with maintenance problems and shortages of manpower and equipment.
7.Cooperating with travel agencies, suppliers, conference executives, etc.
8.Inspect facilities regularly and ensure health and safety standards are being applied.
9.Permanent coordination with the support services department.
10.Periodic evaluation of the workers who perform services in the hotel to ensure the provision of the highest level of services.
11.Submit proposals for development and improvement periodically to the operational management.
12. Work to achieve the company's goals, the ability to excel and be creative, and pay attention to the quality of work, its development and its fullest manifestation.
13. Supervisor in all Snood hotels ( Al-Azma - Al-Mahbas - Ajyad - Al-Salam - Rimaz - Al-Azizia )
14. He received a certificate of thanks and gratitude from the Iranian mission for the year 2018 at the Snood Al-Azizia Hotel
15. He received a certificate of thanks and gratitude from the Iranian mission for the year 2019 at the Snood Al-Azizia Hotel
16. Full knowledge of the requirements of missions for pilgrims of all nationalities and how to prepare hotels and follow them up for the Hajj and Umrah seasons
1. Support the seamless management of the reservations department, where all aspects of the guest journey and experience are delivered to the highest standard.
2. Generate new ideas for client incentives, accommodation or business packages, and other sales and marketing duties.
3. Meeting all guest requests, responding to all inquiries and addressing complaints expeditiously.
4. Attending trade fairs to promote the company and its services.
5. Evaluate current competitors' offers, and look for opportunities to differentiate.
6. Provide plans and objectives through which reservation initiatives and hotel objectives are achieved.
7. Planning and managing social media platforms.
8. Analyze appropriate market requirements to ensure they are successfully met.
9. Creation and complete management of hotel pages on booking sites
( Expedia - Agoda - Almosafer - Yamsafer - Hotelbeds - BOOKing.com )
10. Ensure that operations at the front desk run smoothly, that guests are checked in and out, and that appropriate rooms are assigned
11. Obtain Traveler Rating Certificates for 2022 through booking.com. In the name of Dar Al Janoub Hotel Apartments evaluation (8.6)
12. Obtain Traveler Rating Certificates for 2023 through booking.com. In the name of Dar Al Janoub Hotel Apartments evaluation (8.5).