Mahmoud Ahmed

System Administrator at ITSC

• Egypt
• My current job since September 2018

Technical Support at Nov

• United Arab Emirates
• January 2015 to January 2016

Responded to Support Requests from Clients and Patiently Walked
Individuals Through (Basic Troubleshooting Tasks- Phone, Remote or
Visit Maintenance).
• Maintaining Records of Software Licenses and Solving Passwords
Problems.
• Training Clients How to Use the Applications Developed by The Company.
• Configure and Support LAN, WAN, VPN, And Remote Access Networks.
• Removed and Replaced Malfunctioning Components to Correct
Hardware Problems.
• Assessed System Hardware and Software and Suggested
Modifications to Reduce Lag Time and Improve Overall Speed.
• Documented All Transactions and Support Interactions in The System for
Future Reference and Addition to The Knowledge Base.
• Configured Hardware, Devices, And Software to Setup Workstations for
Clients.
• Followed Up with Clients to Ensure Optimal Customer Satisfaction.
• Following Support Engagement and Problem Resolution.
Career Skills
• Configuring and Troubleshooting Microsoft Windows 7, 8.1, 10.
• Configuring and Troubleshooting Microsoft Office