Technical Support
Seniors IT
Total years of experience :11 years, 11 Months
Work Skills
1- Operating Systems: Microsoft Windows all versions
2- Office Programs: Microsoft Office 2003/2007/2010/2013
3- Antivirus Software: Kaspersky (configuration and administration for all versions)
4- Backup Software: Acronis (configuration and administration for all versions)
5- UTM: Cyberoam (configuration and administration)
6- Storages: Synology (configuration and administration)
7- Dealing with users problems (Help Desk or Service Contracts)
8- Dealing with printers problems
9- Very good knowledge in networking (routers, switches, etc )
10- Excellent in troubleshooting
Trainee as technical support ( Networking and Infrastructure )