Store Manager
M. H. Alshaya Company
Total years of experience :12 years, 4 Months
Driving sales through identifying commercial opportunities, Analyzing market potentials, Coaching and motivating the team member to achieve their maximum KPI’s, Maintaing the brand and company standards and polices and making sure everyone is adhered to.
• Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Minimize stock loss through the management, implementation and adherence of ATG policies and procedures.
• Analyze stock management information available to ensure sales opportunities are maximized.
• Provide and analyze reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
• Establish and maintain effective professional relationships with key business partners.
• Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties
• Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications
• Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to at all times.
• Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Minimize stock loss through the management, implementation and adherence of ATG policies and procedures.
• Analyze stock management information available to ensure sales opportunities are maximized.
• Provide and analyze reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
• Establish and maintain effective professional relationships with key business partners.
• Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties
• Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications
• Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to at all times.
• Training the boutique staff on the nespresso guidelines and update them when required, and making sure their following it in a perfect way.
• Handling the customer’s complaints, feedback and suggestions and informing the management on weekly basis.
• Receiving shipments and new arrivals from the warehouse on daily basis.
• Having a perfect view and knowledge in how to deal with the customers based on a luxury customer service guidelines.
• Possess strong product knowledge of the entire line of Nespresso products.
• Advise and assist customers with their choices of Nespresso products for themselves and for gifts.
• Capture client information and actively develop a client base, consistently adding information to further promote boutique relationships.
• Regularly contact clients regarding new products, events and follow up.
• High expectations placed on teamwork and the ability to work professionally with fellow sales associates
• To delight customers, above and beyond the call of duty
• To intimate knowledge of the customers needs
• Empathy for the customers situation
• Communicate clearly, both written and in speech
• Able to handle complaints, even when handling unpleasant customers
• Works accurate and with eye for detail
• Able to use automated information systems to analyze the customers situation
• ًWilling to build a long-term relationship with the customer
• Responsible for “driving sales”, product awareness, and customer satisfaction
• Meeting or exceeding sales goals
• Maintain a sound knowledge of specific wireless products and services
• Professionally represent Market Source and it’s client at all times
• Increase visibility and value in client’s product and services
• Preparing and organizing training sessions for the stuff and managers
• Training the stuff how to do the perfect customer service and how to deal with the customers from the moment he walk in to the store until we walks out
• Teaching the stuff how to drive the sales to the highest level to achieve the target by letting them know all the selling techniques that will maximize the company profits
• Encourage the stuff to work as a team and cover each other weakness points
• Liaising and building relationships with a range of stakeholders, eg. customers, suppliers, colleagues;
• Developing advertising opportunities, which can involve placing adverts in national, regional and specialist publications, or on the radio (depending on the organization and the campaign);
• Maintaining and building contacts with the media;
• Preparing photo shoots;
• Managing the production of marketing materials, including leaflets, posters and flyers - this can involve writing and proofreading copy, and liaising with designers and printers;
• Arranging for the effective distribution of marketing materials;
• Maintaining and updating mailing databases;
• Carrying out market research and customer surveys to assess demand, brand positioning and awareness;
• Evaluating marketing campaigns;
• Monitoring competitor activity;
• Analyzing pricing positions;
• Managing budgets;
• Bachelor degree Arab Open University as Business administration – System Administration (Second Class Honors)