Direct Sales Officer
Ahli United Bank - Kuwait
Total des années d'expérience :8 years, 10 Mois
Building Relationships and generating new business with Key accounts in addition to performing the below tasks
• Visit and meetings
• Sales calls
• Customer inquiries
• Reports
Building Relationships and generating new business with Key accounts in addition to performing the below tasks
• Visit and meetings
• Sales calls
• Customer inquiries
• Reports
Resolve customer complaints via phone, email, mail, or social media.
▪ Use telephones to reach out to customers and verify account information.
▪ Greet customers warmly and ascertain problem or reason for calling.
▪ Assist with placement of orders, refunds, or exchanges.
▪ Advise on company information.
▪ Inform customer of deals and promotions.
▪ Sell products and services.
▪ Work with customer service manager to ensure proper customer service is being delivered.
Assistant customer service after sales
Greet customers.
▪ Help customers find items in the store.
▪ Check for stock at other branches or order requested stock for customers.
▪ Provide customers with information about items.
▪ Ring up purchases.
▪ Elevate complaints to management.
▪ Keep track of inventory.
Public Relations, Call Center, VIP Patient, Complaints Section. Al Seef Hospital
▪ Administration skills.
▪ Energetic with positive attitude.
▪ Planning & Organization.
▪ Analytical thinking and problem solving.
▪ Persuasion Skills.
▪ Calming presence.
▪ Microsoft Office
الدبلوم للموظف الشامل حيث تحتوي على 10 دورات تدريبية وتتضمن 80 ساعة تدريبية مكثفة, مقسمة على : 1- أنماط العملاء وفن التعامل معهم. 2- برنامج السكرتارية وادارة المكاتب. 3- فن التواصل الفعال. 4- التخطيط ومهارات انجاز الاهداف. 5- تحسين الاداء الوظيفي. 6- مهارات اجتياز المقابلة الشخصية وعمل السيرة الذاتية. 7- المحاسبة لغير المحاسبين. 8- ادارة الوقت. 9- مهارات التصوير والمونتاج. 10- التميز في ادارة حسابات التواصل الاجتماعي.
courses:- 1- Etiquette and protocol and cooperation with others. 2- How to plan your new year. 3- How to be a leader. 4- The leaders.