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Mahmoud Al-kishawi, Systems Administrator& Network Engineer

Mahmoud Al-kishawi

Systems Administrator& Network Engineer·SMART Technology Solutions

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 4 years, 11 months

Systems Administrator& Network Engineer

February 2014 - December 2018

SMART Technology Solutions

Jeddah, Saudi Arabia

February 2014 - December 2018

- Microsoft Server 2012 R2 Installation and Configuration (Hyper-V and Virtualization, Active Directory, DNS, DHCP, Group Policy, and WDS).

- Microsoft office 365 email configuration.

- Technical Troubleshooting (Windows, Printers, Network, Outlook).

- ConnectWise Manage Tickets System. (Implementing clients agreements on the system), (Implementing Service Level Agreement (SLA), Integration with QuickBooks accounting system, Purchasing, Sales, and Quosal modules).

- ConnectWise Automate (Labtech) monitoring and remote management system (configure Servers and Workstations monitors, Agents deployment, Integration with Active Directory).

- Implementing SolarWinds N-Central RMM system server installation, device monitoring, antivirus role management, patch management, Agent propagation and deployment, LDAP integration, and ConnectWise integration.

- Implementing project Sapaad system for restaurants point of sale.

- Implementing projects on Freshdesk ticketing system, Freshservice, and Freshsales systems.
Company industry:
IT Services
Job role:
Information Technology

Education

King Abdulaziz University

February 2014

February 2014

Bachelor's degree, Information Technology

Saudi Arabia

Skills

System Setup
Expert
System Setup
Expert
Remote Support
Expert
Remote Support
Expert
Group Policy
Expert
Group Policy
Expert
DNS management
Expert
DNS management
Expert
Active Directory
Expert
Active Directory
Expert
Technical Troubleshooting
Expert
Technical Troubleshooting
Expert
Microsoft Server 2012 R2 Installation and Configuration
Intermediate
Microsoft Server 2012 R2 Installation and Configuration
Intermediate
End User Support
Expert
End User Support
Expert
Systems management
Expert
Systems management
Expert
Office 365 email system configuration
Intermediate
Office 365 email system configuration
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Team Work
Expert
Team Work
Expert
Time Managment
Expert
Time Managment
Expert
System Setup
Expert
System Setup
Expert
Remote Support
Expert
Remote Support
Expert
Group Policy
Expert
Group Policy
Expert
DNS management
Expert
DNS management
Expert
Active Directory
Expert
Active Directory
Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
CompTIA Network+
Jul 2012
CompTIA Server+
Apr 2014
Connect Wise Certificate (Agreements Management, Finance, Invoicing, ConnectWise Implementation
Nov 2014
ConnectWise Certified Professional Associate
Sep 2015
Freshdesk Product Expert
Oct 2018
Microsoft Certified Solutions Associate (MCSA) Windows Server 2012
Oct 2018