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Mahmoud Al-Shamali, Technical Support & Project Coordination

Mahmoud Al-Shamali

Technical Support & Project Coordination·Technomzn IT Consultation Company

Kuwait

Bachelor's degree, CIS Computer Information Technology

Work experience

Total years of experience: 19 years, 0 months

Technical Support & Project Coordination

January 2023 - Present

Technomzn IT Consultation Company

Al Kuwait, Kuwait

January 2023 - Present

مبيعات الشركة

Supported system operations and performance checks

Prepared improvement and technical reports

Followed up with technical teams and vendors

Assisted in infrastructure troubleshooting and preventive maintenance
Company industry:
Business Consultancy Services
Job role:
Information Technology

Administrative & Technical Support

January 2023 - Present

BICO

Al Kuwait, Kuwait

January 2023 - Present

Assisted IT operations and technical documentation

Coordinated between teams and vendors

Supported basic troubleshooting and continuity tasks

Maintained communication and follow-up for internal technical needs
Company industry:
Construction & Building
Job role:
Construction and Building

Application & Technical Support

December 2022 - Present

Alyna

Al Kuwait, Kuwait

December 2022 - Present

Operations Manager at Alyna company

Supported e-commerce systems

Performed application troubleshooting

Improved workflows and user process efficiency

freelance
Company industry:
Other Business Support Services
Job role:
Support Services

Information Technology Project Engineer

December 2020 - December 2022

Aims

Ash Shamiyah, Kuwait

December 2020 - December 2022

Nazaha Project

• Delivered IT operation projects including system administration, network support, and document control.
• Managed procurement processes, RFQs, and budget planning for departmental needs.
• Configured and maintained network and telecommunication systems (Cisco, AVAYA).
Company industry:
IT Services
Job role:
Information Technology

IT Network Specialist

May 2017 - December 2020

Future Tec

Al Kuwait, Kuwait

May 2017 - December 2020

• Oversaw multiple IT operation projects, ensuring adherence to timelines and client specifications.
• Directed system administration, network configuration, and IT security management.
• Led teams in delivering high-quality technical support and solutions for end users.

KANCOR Project (NAZAHA)
Company industry:
IT Services
Job role:
Information Technology

Information Technology Project Engineer

February 2016 - June 2017

INC / CMA project

Kuwait

February 2016 - June 2017

• Supported network and system administration tasks across multiple client projects.
• Managed documentation, reporting, and security compliance.
• Provided technical training and troubleshooting for hardware, software, and network issues
Resident IT Engineer
CMA Project (Capital Market Authority)
Company industry:
Software Development
Job role:
Information Technology

freelance

July 2015 - February 2016

Digital City

Amman, Jordan

July 2015 - February 2016

Freelance, incharge for Markiting, Technical Support
Company industry:
IT Services
Job role:
Marketing and PR

Senior IT. Administration

April 2008 - July 2015

PKF-Jordan

Amman, Jordan

April 2008 - July 2015

PKF-Jordan (April -2008- Present)
Senior IT Administrator:
• Server software/machine management, maintenance and development.
• IT policies for backup, internet usage, antivirus, recovery and document all tasks.
• Hardware/software maintenance. (Laptops, Printers, etc…)
• DNS managements, DHCP, GP and Active Directory.(2003 & 2008R2)
• Windows Server Administrator (2003 & 2008 R2)
• ISA2006 managements & Cyberoam Admin.
• AV Kaspersky Administration
• Troubleshoots and IT Support
• CCTV Standalone system Administration and trouble shooting.
• NAS solution Backup Administration (Synology), Backups Administration solution
• Hardware & software purchases including coordination for software agreements with vendors & suppliers
• Responsible of IT purchasing
• Supervisor Maintenance Supports
Company industry:
Business Consultancy Services
Job role:
Information Technology

Technical Support

June 2007 - March 2008

Digital city co

Amman, Jordan

June 2007 - March 2008

IT Technical Support:

• Server’s software/machine management, maintenance and development.
• PCs, Laptops, work station.
• HP, Canon Printers
• Network Connectivity Device
• IT solutions Services (Antivirus, Backups, Data Storages)
Company industry:
IT Services
Job role:
Information Technology

Education

Al-albeit University

June 2007

June 2007

Bachelor's degree, CIS Computer Information Technology

Jordan

GPA (percentage): 73%

GPA (percentage): 73%

Computer Information Systems

Skills

Project Plans
Expert
Project Plans
Expert
IT Sales
Expert
IT Sales
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Operation
Expert
Operation
Expert
Linux
Expert
Linux
Expert
MCSA
Expert
MCSA
Expert
Hardware and software Maintenance
Expert
Hardware and software Maintenance
Expert
oracle10g
Intermediate
oracle10g
Intermediate
• Phone Technology smart phones (BB, IPhone, etc...) and landlines.
Expert
• Phone Technology smart phones (BB, IPhone, etc...) and landlines.
Expert
Social Media
Expert
Social Media
Expert
IT Consulting & Auditor (Operation Manual, Policy & Procedure and IT Job Descriptions)
Expert
IT Consulting & Auditor (Operation Manual, Policy & Procedure and IT Job Descriptions)
Expert
SQL Server knowledge (Backup, Restore, Install , Troubleshooting )
Expert
SQL Server knowledge (Backup, Restore, Install , Troubleshooting )
Expert
Operator System ( Windows , Unix ,Linux )
Expert
Operator System ( Windows , Unix ,Linux )
Expert
• MENAITECH HR System.
Expert
• MENAITECH HR System.
Expert
windows server
Expert
windows server
Expert
system administration
Expert
system administration
Expert
outlook
Expert
outlook
Expert
pc networking
Expert
pc networking
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
operating systems
Expert
operating systems
Expert
system maintenance
Expert
system maintenance
Expert
system sales
Intermediate
system sales
Intermediate
supervising
Expert
supervising
Expert
sales coordination
Intermediate
sales coordination
Intermediate
marketing support
Beginner
marketing support
Beginner
marketing
Beginner
marketing
Beginner
negotiation
Expert
negotiation
Expert
problem solving
Expert
problem solving
Expert
project execution
Expert
project execution
Expert
operation
Expert
operation
Expert
Linux
Expert
Linux
Expert
Network Operations
Expert
Network Operations
Expert
CCNA
Expert
CCNA
Expert
Windows Server 2003
Expert
Windows Server 2003
Expert
SQL Server
Expert
SQL Server
Expert
Windows Server 2008
Expert
Windows Server 2008
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Expert
English
Expert

Memberships

Cisco Academy

accomplish CCNA Certified

April 2007

CCNSP – FT Cyberoam Security Certification

ID:CP070515/V3.0EL/01132

May 2015

Training and Certifications

Certifications
TOT
JTC - Jordan Trainers Club Show credentials
Certifide CCNA
Cisco
Oct 2022 - Aug 2024
Show credentials
Microsoft 365 Administrator
Microsoft Show credentials
Microsoft Azure Administrator
AZ-104 Microsoft Azure Administrator Exam Practice Tests Show credentials
CCNSP – FT Cyberoam Security Certification ID:CP070515/V3.0EL/01132
May 2015 - May 2015
Training
Data Analysis Power BI
Data Analysis Power BI Show credentials
Planning Primavera Diploma
PMO Show credentials
Linux
Operation System
Nov 2022
CCNP
cisco
Nov 2022
MCSA
MCSA
Oct 2022

Hobbies

  • Technology
    Keeop follow up what new